Service Desk WebService - IC_SERVICE_DESK_API - Invoke Issues SOLMAN 7 SP16

[Former Member]

I published the Service Desk WebService API in this SAP Solution Manager 7.0 SP16 Test Server where you could try to connect

http://190.55.206.98:8010/sap/bc/srt/rfc/sap/ICT_SERVICE_DESK_API?WSDL

The WS responses doesn't present problems with I try to invoke "RequestSYSTEMGUID" or "RequestGUID)

These are the outputs:

SYSTEMGUID

37517F497FEB1714E1000000C0A82A2A

REQUESTGUID

7B8988497AD01714E1000000C0A82A2A

But if I try to invoke "ReadCompleteIncident", i don't know what is the "IncidentGuid", I know SAPIncidentID ID, the Incident at SAP Service Desk, for example "1017", but i think that is wrong, and the WS maybe need to use the CRM Guid, that should be a string similar to REQUESTGUID.

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:urn="urn:sap-com:document:sap:soap:functions:mc-style">

<soapenv:Header/>

<soapenv:Body>

<urn:ReadCompleteIncident>

<IncidentGuid>1017</IncidentGuid>

<SystemGuid>37517F497FEB1714E1000000C0A82A2A</SystemGuid>

</urn:ReadCompleteIncident>

</soapenv:Body>

</soapenv:Envelope>

and the response is:

<soap-env:Envelope xmlns:soap-env="http://schemas.xmlsoap.org/soap/envelope/">

<soap-env:Header/>

<soap-env:Body>

<n0:ReadCompleteIncidentResponse xmlns:n0="urn:sap-com:document:sap:soap:functions:mc-style">

<Errors>

<item>

<ErrorCode>14</ErrorCode>

<Val1>1017</Val1>

<Val2/>

<Val3/>

<Val4/>

</item>

</Errors>

<IctAdditionalInfos/>

<IctAttachments/>

<IctHead>

<IncidentGuid/>

<RequesterGuid/>

<ProviderGuid/>

<AgentId/>

<ReporterId/>

<ShortDescription/>

<Priority/>

<Language/>

<RequestedBegin>0</RequestedBegin>

<RequestedEnd>0</RequestedEnd>

</IctHead>

<IctPersons/>

<IctSapNotes/>

<IctSolutions/>

<IctStatements/>

<IctStatus/>

<IctUrls/>

</n0:ReadCompleteIncidentResponse>

</soap-env:Body>

</soap-env:Envelope>

Please, I will help you if could post some examples howto invoke WS and get results of the incidents, because this a nightmare for me.

Thank you advance!!

Ezequiel

www.simbius.com

[former_member195709]

Hi,

Have you made any progress on this issue?

I have used webservices before, but this doesn't seem to be same as "other" web service I have handled so far.

Bala