If a request is escalated, can primary owner approve it?

[Former Member]

Hi,

If a request in AE 5.2 is escalated, can the primary owner still approve it? It is not working in our case. Even after the primary owner has approved it, it still has to be approved by the alternate owner for it to complete.

Has any one faced this situation before?

Environment : AE 5.2 SP2.

Thanks

[Former Member · Accepted solution]

Hi R M,

Once the request is escalated, the original approver can not approve the request. You need to check the configuration for escalation.

Go to workflow -> stage -> select the particular stage and click on 'Chnage' -> look at the 'escalation configuration' parameter -> if it says 'forward to alterate approver' then alternate approver has to approve the request before it moves to next stage.

I hope this helps.

Regards,

Alpesh

[Former Member · Accepted solution]

Alpesh,

Thank you for the answer.