Fast Meter Refunds

[Former Member]

Hi Everyone. I work for a gas utility company. We are required to issues refunds to customers who after testing their meter, we determined the meter was runnin fast. Does anyone else have this requirement? If so, how did you handle this in CCS?

Thanks,

Tiffany

[oliviawalsh · Accepted solution]

Hi,

You could try the transaction for Refund Payment Run - FPY1.

I hope this helps.

Regards

Olivia

[Former Member]

I guess I wasn't specific. The calculation for computing the refund involves meter movement history, bill amounts, rates, percentage that it tested fast, and applying it back. If someone has done this process before please let me know. I am looking for any ideas that may help.

[Former Member]

Hi,

In my previous project we had similar required but it was pretty straigh forward. There was fee for meter test of $45 (for example) if customer requests. If the meter test result prove that meter is faulty then we would post miscellaneous credit on the account with $45.

-Anand