"sold-to party" role "sales area"

[Former Member]

Hi,

I'm working at VAR Solution Manager 7.0 SP17.

When I create a support message from satelllite system or workcenter this support message is created successfully but when I open it at crm_dno_monitor I get two errors:

Pricing data for partner 323 could not be read.

Enter a Currency

About detail error:

Diagnosis

The attempt to read the pricing data for the current, valid business partner from the customer master was unsuccessful.

The access was carried out with sales organization 'O 50000721', distribution channel '' and division ''

If you have maintained a sales area conversion in R/3 that must be loaded per download into the CRM System (tables SMOTVTA and SMOTVKOS), this sales area is converted before the actual access.

System Response

The document is incorrect until the pricing data can be determined.

Procedure

The pricing view is probably missing for your business partner in the customer master. Maintain this data. To do this, you can call up transaction BP for maintaining the business partner. In the locator select your business partner and load it by double-clicking. Choose the "sold-to party" role. Press the "sales area" button and choose the sales area given above. Maintain the incorrect data in the billing data screen.

I know the error reason but I don't know how to solve it. About errors:

BP 323 is the sold-to party so if I go to TA bp->323->sold-to party role->button "sales area data" -> Sales area->Sales Organization any value appears. The same to Distribution Channel field

I know that this error is generated by ppoma_crm configuration so at this TA my conf is:

GRUPOTEC(organizational unit)

tab function->checkbox sales->checked Sales Organization

tab function->checkbox service->checked Service Organization

tab attributes->checked Obj. Permitted in Determination

tab attributes->country->ES

Check consistency->green

GENERAL(organizational unit)

tab function->service->local->checked service team

tab attributes-> sales -> NO checked Obj. Permitted in Determination

tab attributes-> service -> checked Obj. Permitted in Determination

Check consistency->green

GENERAL(manager)

tab attributes-> service -> checked Obj. Permitted in Determination

Check consistency->green

Please could you help me?

Thanks and Regards.

Raul

[Former Member]

Hi,

I've created a new Sales Organization and Distribution Channel with CRM team(CRM colleagues) helpful.

Thanks and Regards

[Former Member]

Hi, I'v faced the same problem, that is, when I want to choose "sales organization", the filed is empty. Maybe someone deleted the item. Now how can I create a new sales organization? Could you help me? Thank you!

[Former Member]

Hello,

Was this ever fixed?

Emma, Raul, would you mind sharing your solutions? Raul, how did you go about creating that new sales org?

Thx.

[prakhar_saxena]

Raul,

Just got to spro

CRM--master data---org management

here create

Division

Distribution channel

Combination of Distribution Channel

Now wil you get the same as discussed,

Regards

Prakhar

[Former Member]

Hi Prakhar,

I've checked this parameters and it contains values

spro->CRM->master data->org management->Division Settings->Define Divisions:

Division Description

00 Product Division 00

01 Product Division 01

10 Product Division 10

20 Product Division 20

spro->CRM->master data->org management->Organizational Data for Sales Scenario->Define Distribution Channels

Dist. Chan. Description

01 Distribution channel 01

spro->CRM->master data->org management->Organizational Data for Sales Scenario->Define Combination of Distribution Channel and Division

01 Distribution channel 01 01 Product Division 01

Regards

Raul

[prakhar_saxena]

You can create a new one for your SP and then assign the same.

Regards

Prakhar

[Former Member]

Hi,

I am surprised that it is trying to calculate a price on your transaction type. Are you using the standard transaction type SLFN?

/Anders

[Former Member]

Hi Anders,

Yes, I'm using transaction type SLFN.

Text Det. Procedure: SLFC0001

Partner Determ.Proc.: SLFC0001

Status Profile: SLFC0001

Org. Data Prof.:SLFN00000002

Partner Function ORG: Sold-To Party

Date Profile:SLFN_HEADER

Action Profile:AI_SDK_STANDARD

In my opinion problem is related ppoma_crm

Thanks and Regards

Raul

[prakhar_saxena]

Hi Raul,

In the your case just login to solman

enter BP tcode here

enter BP No and go inside it....choose role SOLD TO PARTY and then click sales area

Maintain Sales Area by clicking the CHOOSE Sales AREA Tab

In the below screen choose the tab billing

Maintain

Cust pric procedure "standard"

Exchange rate type "curr exchange rate"

currency ...as for u...like INR or EUR..etc.

Hope this will solve problem

Regards

Prakhar

[Former Member]

Hi Prakhar,

Thanks for your reply but there is a issue...

When I'm at TA bp->323 business partner->sold-to party role-> change view -> button "Sales Area Data"->at the area "Sales Area"->"Sales Organization" and "Distribution Channel" field are empty and I haven't any value to input. So, billing tab isn't editable until I don't fill value at sales area.

In conclusion, first I have to fill "sales area" data but I don't know how.

Thanks and Regards

Raul