EWALERT task fails

[Former Member]

Hi, I'm working in a VAR SAP with Solution Manager SP17.

I'm connecting a customer to Solution Manager and I've checked that:

- addons are correctly updated.

- report RTCCTOOL works fine

- transaction oss1 connects to SAP

- rfc saposs and back works correctly. I've made connection test and authorization test.

I've set the rfc back as the master in transaction sdccn, and when I execute the EarlyWatch Alert for Solution Manager task, it fails.

Checking the task-specific log I have this entries:

11:44:31	 > Session rescheduled 0100000001740 0000000064 EWALERT SolMan for 20090204120000 ( attempt 0001 )
11:44:31	Error transferring session data to SM_SMGCLNT010_BACK
11:44:31	 > transfer data to mapped session ID 0000001740 010 destination SM_SMGCLNT010_BACK
11:44:30	Transfer of session data started to destination SM_SMGCLNT010_BACK
11:44:30	Data collection completed for session 0100000001740 EWALERT SolMan
11:44:30	 > Service definitions empty; no data to collect
11:44:30	Data collection started for session 0100000001740 EWALERT SolMan
11:44:30	 > New data collection triggered using reference session TSKR000000014
11:44:30	Session download data requested using task 0000000064 by FUNCIONAL
11:28:25	 > Service definitions empty; no data to collect
09:43:25	 > Service definitions empty; no data to collect
09:35:25	 > Service definitions empty; no data to collect

Please,

Could you help me?

Thanks and Regards,

Tomas.

[Former Member]

Hi Tomas,

I'm out of ideas. I can only think it would be an idea to re-set SDCCN on the system:

SDCCN->GoTo->Settings->Task Processor->Change Settings->Deactivate

and then

SDCCN->Utilities->Activate

best regards,

-David.

[Former Member]

Hi,

Did you check this SAP Note 762696 - Grey rating for Earlywatch Alert?

Also check:

https://forums.sdn.sap.com/click.jspa?searchID=21921470&messageID=6831065

https://forums.sdn.sap.com/click.jspa?searchID=21921470&messageID=6840553

This may help you.

Regards,

Sanjai

[Former Member]

Hi Sanjai,

Thanks for your reply, but I've also checked that SAP Note and followed all the recomendations shown on those threads and implemented SAP Note 1300023 for ST-PI 2008_1_* and those log errors are still in the task log.

Any other idea?

Thanks and Regards,

Tomas.

[Former Member]

Hi Tomas,

I can only think that the ST-PI and ST-A/PI versions are old...can you tell me which ones you have?

best regards,

-David.

[Former Member]

Hi David,

Actually both addons are up to dated:

ST-PI: 2008_1_700

ST-A/PI: 01L_ECC600

I've also applied the SAP Note 1300023 for ST-PI.

Any other Idea?

Thanks and Regards,

Tomas.

[Former Member]

Hi Tomas,

can you check that the tick box in SDCCN->GoTo->Settings->TaskSpecific->Data Request->Settings->Attributes for data collection->allow approximate session data collection is selected?

best regards,

-David.

[Former Member]

Hi David,

Thanks for your reply. I've checked the tick box you mentioned and is already activate.

Any other idea?

Thanks and Regards,

Tomas.

[Former Member]

Hi Tomas,

I think the important line from the log is

"Service definitions empty; no data to collect"

Please check that the service definitions are present and uptodate on the system. The easiest way to do that is to delete and replace them. Note 727998 explains how to do that.

best regards,

-David.

[Former Member]

Hi David,

Thanks for your reply. I've made the changes exposed in SAP Note 727998, and now the task finishes with no errors.

The problem now appears when I execute the job and see the EW Alert. It's rated grey and when I open it I see:

1 Download Problem

We were unable to perform a correct analysis, because function module SYSTEM_INFO is missing from the download data. This may be due to a problem with the data transfer or collection process.

So I've checked the task log again and seen all those errors:

SSF_COLLECT_DATA_FOR_SDCC_DB : Time limit exceeded. on MASRV03_PRD_10
SCAG_RFC_GET_USAGE_DATA : no matching interface found
GET_CUSTOMIZING_INFO : no matching interface found
SYSTEM_INFO : no matching interface found
GET_MEM_ALL : no matching interface found
GET_FSYS_SINGLE : no matching interface found
GET_CPU_ALL : no matching interface found
FILL_SNAPSHOT_DATA : no matching interface found
TH_SAPREL : no matching interface found
TH_REQUEST_QUEUE : no matching interface found
SAPWL_WORKLOAD_GET_SUMMARY_I_X : no matching interface found
SAPWL_WORKLOAD_GET_SUMMARY_I_W : no matching interface found
SAPWL_WORKLOAD_GET_STATIST_I_W : no matching interface found
SAPTUNE_HISTORY_DIRECTORY : no matching interface found
SAPTUNE_GET_SUMMARY_STATISTIC : no matching interface found
PROFILE_FROM_PAHI/S : no matching interface found
EW_TH_WPINFO : no matching interface found
SL_RFC_SE06 : no matching interface found
TH_SERVER_LIST : no matching interface found
SYSTEM_SWITCH_GET : no matching interface found
SCUI_GET_NORMAL_OP_MODES : no matching interface found
SCUI_GET_BATCH_INPUT_INFO : no matching interface found
SCUI_GET_ARCHIVE_INFO : no matching interface found
RSFEC_DATA_READ : no matching interface found
RSDDCVER_RFC_BW_WHM_STAT : no matching interface found
RSDDCVER_RFC_BW_STATISTICS_2 : no matching interface found
RSDDCVER_RFC_BW_STATISTICS : no matching interface found
RSDDCVER_RFC_BW_AGGR_STAT : no matching interface found
RSDDCVER_AGGREGATES : no matching interface found
OCS_GET_INFO : no matching interface found
MSS_GET_VERSION : no matching interface found
MSQ_VIRTLOG_DOWNLOAD : no matching interface found
DD_DB_CONSISTENCY_CHECK : no matching interface found
PROFILE_FROM_PAHI/D : no matching interface found

Please, Could you help me??

Thanks and Regards,

Tomas.