use solution manager to create customer message and apply oss notes

[Former Member]

Hello All,

Is it possible to use SAP Solution Manager to create/ open Customer Messages and for the application of OSS notes in satellite systems via solution manager?

Currently, our Solution Manager system is bieng used for Central System Monitoring!

Please let me your your expert thoughts!

Thanks,

Antarpreet

[Former Member · Accepted solution]

Hi,

By using Service Desk scenario of Solution Manager you can convert an issue to an OSS message and follow it up.

Refer the [Link|http://help.sap.com/saphelp_smehp1/helpdata/en/b3/64c33af662c514e10000000a114084/frameset.htm]

Snote application is also integrated with this Service Desk, you can apply SAP notes to any satellite systems.

[Former Member · Accepted solution]

Just go through the link

help.sap.com/saphelp_sm32/helpdata/EN/13/4807f4fc6f421cb39002c6603d452c/content.htm

sap.ittoolbox.com/groups/technical.../sap.../sapbasissolution-manager-no-no-customer-numbers-in-transaction-aisuser-2517131

www.slideshare.net/wlacaze/sap-solman-servdesk-oss-message-v20-presentation

Let me know if these helps!

Thanks!