Customer Complaint

[Former Member]

Hi Experts,

While creating notification for customer complaint, system is proposing to enter the sales order number or delivery number + item no.

Now my clients requirement is that he should be able to make the notification depending on invoice number, please guide me how to go about this, as my client receives the invoice number in complaint.

Thank you,

Regards,

Amit Shirsath

[former_member186399]

Dear Amith

To get a field other than what is there in the standard you require a development using a user exit. in that you need to mention the field name for invoice so that you can capture the invoice number.

The user exit to be used is QQMA0001 User subscreen for notification header

Please go thru these relevant links, they are realy helpful

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Link: []

Regards

gajesh

[Former Member]

Dear Amit,

It is not possible with the current settings of IMG for adding the Invoice field in the Notification creation screen.But you can create a new screen which will include the Invoice No & item with the help of technical consultant.

Regards,

[Former Member]

Can anyone throw more light on this issue.

Regards,

Amit.

[former_member187991]

hi

i think it is not possible ,since in IMG you canspecify the available screen number only ,where there is no reference to Invoice number ,kindly check in IMG

regards

thyagarajan