File Adapter Issue: Not functioning when used with BIC user modules

[Former Member]

Hi! ALL

We have been experiencing issue with file adapter, when we SeeBurger BIC user modules in sender file - FTP communication channel.

The regular FTP functionality is working fine if do not have BIC user modules defined under the module tab.However, when put in BIC user module parameters it is not picking up the file.

Also, we do not see any error logs; even the communication channel monitoring does not show any error log....only show the polling interval success, without the file being picked up.

This issue started appearing once we deployed our new sda file....as we changed our BIC mapping.

We can try doing back to our previous sda file....to see it fixes the problem.

But, before doing that ....we would like to know where the cause of this issue....Can you point us to any error logs we can find on the PI server.

Your help is greatly appreciated!!

Thank you,

Patrick.

[Former Member · Accepted solution]

If you configured your logging correctly you should find in the log folders

./applications/com.seeburger.jucon/

./applications/com.seeburger.bicxiadapter/

Try to scan those for recent errors - if the no log files can be found you should check the defaultTrace.