cancel
Showing results for 
Search instead for 
Did you mean: 

CHARM Configuration

Former Member
0 Kudos

Hi Folks,

I am trying to configure CHARM in the solution manager, Not able to find any documents,

Could you please guide me with some links or documents?

Regards,

Vamshi.

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hi,

You can get the overview document as well as SAP Tutor which will explain step by step configuration in details which are available at http://service.sap.com/rkt-solman

Once you get into rkt-solman, choose Solution Manager on the leftside.

On the rightside:

1. Select Solution Manager 7.0 .

2. Continue to select Role as "Supp Organizations/Serv Providers".

3. Click "Open" in "Change Request Management Open/Close".

Then find the folowing:

[https://service.sap.com/~sapidb/011000358700000059722008E]

[https://service.sap.com/~sapidb/011000358700005479242006E.sim]

[https://service.sap.com/~sapidb/011000358700000086572008E.sim]

[https://service.sap.com/~sapidb/011000358700002931432006E.sim]

Also read the blog which may help you:

/people/dolores.correa/blog/2008/07/26/first-steps-to-work-with-change-request-management-scenario

Regards,

Sanjai

Edited by: Sanjai Prabu Govindan on Feb 2, 2009 9:04 PM

Former Member
0 Kudos

Hi,

Thanks a lot for your links.

All these links explain how to use the CHARM. But I want some document for configuring the CHARM.

Regards,

Vamshi.

raguraman_c
Active Contributor
0 Kudos

The blog referred by him

/people/dolores.correa/blog/2008/07/26/first-steps-to-work-with-change-request-management-scenario

is the one on how to configure charm.

hope this helps.

feel free to revert back.

-=-Ragu

Former Member
0 Kudos

Hi,

Steps for Charm configuration :

1.SAP Solution Manager Implementation Guide  SAP Solution Manager  Basic Settings  SAP Solution Manager System  Activate Integration with Change Request Management

Click on the Execute icon with the text Activate Integration with Change Request Management

Double click the Activate Change Request Management and set up client

It will show the following window type your Change Request Management Client Number

Click on the Integration Solution Manager

If you have different system for Change Request Management gives the RFC destination for that System.

Click back button

Double click on the Integration Change Request Management

You have to maintain the following data here

Column 1: Application: CHARM

Column 2: + : W

Column 3: RFC Destination: NONE

Column 4: + : CUST620

Column 5: + : 1.0

2.SAP Solution Manager Implementation Guide  SAP Solution Manager  Scenario-Specific Settings Change Request Management  Standard Configuration 

General activities

Click on the Execute button with the text u201CActivate BC Sets u201C

It will take us to SCPR20 Transaction which is used to Activate the BC sets

Select the BC set SOLMAN40_CHARM_BASICFUNC_001 , it is for solution manager version 4.0

Click on the Activate Button

Create a Request for Activating the BC Set

Click Save button to assign with a TP .Other wise Create a new Transport Request (TP).

After Assign the request it will show the above screen. In Overwrite Data Box, select the Overwrite data, and in Activation Mode box select Expert Mode Option , Click on OK Button to activate this BC set.

3.SAP Solution Manager Implementation Guide  SAP Solution Manager  Scenario-Specific Settings Change Request Management  Standard Configuration 

Transport Management System.

In Order to do all the Settings under the Transport Management System do follow the steps.

All the below settings has to be done in satellite system not solution manager

1. Define Transport Routes for System Landscape

Go to Transaction STMS

Choose Overview -> Systems.

Double-click each system.

The Display TMS Configuration: System <system ID> screen appears.

Select the Transport Tool tab page.

If the entry CTC does not appear in the Parameters column, enter it there, and then in the Value column, enter 1.

Save your entries.

Configure Transport Strategy

Go to Stms Transaction

Go to Menu Overview  Transport Route

Doubt click on Each System . ( In the above diagram itu2019s mentioned as BD1,BQ1,BP1 Respectively)

In the Transport strategy group box, select Single transports

(since only Import Single and Import Project All are used).

In the Quality assurance group box, deselect Delivery after confirmation

1. Choose Continue.

Activate TMS Trusted Services

Go to Stms Transaction

Choose Overview -> Systems.

Choose Goto -> Transport domain.

In Management Tab

In Security Options group box

Click on Trusted Services Active

Go to QA Approval Procedure

You should not assign any QA approval system there

Save your Entries

Log on to one of the two domain controller systems.

Call Transaction STMS.

Choose Overview  Systems. The system overview appears.

Choose SAP System  Create  Domain link.

The dialog box Request for Linking 2 Domains appears.

Enter the system name, host name and system number of the domain controller you want to link to, and then confirm your entries.

Your SAP System performs the following actions automatically

o Generates the required RFC destinations.

o Sends the address data of the controller to the controller in the other domain.

You can now see that you have requested the domain link to the other domain in the system overview.

Click the Distribute and Activate TMS Configuration ICON on the Application Toolbar

After that Go to SAP System  Check  Connection Test, transport directory and transport tool

Check all once whether it is having inconsistency.

4.Check Configuration of Transport Domain

Log on to every domain controller that is connected to your transport landscape.

Call transaction STMS

Apart from the information "You are logged onto the domain controller", you should not be able to see other messages or warnings.

Generate RFC Destinations to Client 000

Call Transaction SMSY.

Go To Landscape Components

Go to your Satellite System

Click on the Domain Controller System

In the Right side Tab strip, Click on the Clients, Select 000 client Click on RFC generate Button

Give the User name for Read Access and Change Manager

Click the OK Button to Continue

Add Import Authorization to Operator/Administrator

Make sure that the operator and administrator users in client 000 of the target systems have the same name as their user in the Solution Manager system

Assign import authorization to the operator and administrator users in client 000 of the target systems (SAP_CHANGEMAN_OPERATOR and SAP_CHANGEMAN_ADMIN roles).

5.Set Project Assignment of Requests as Mandatory

If you want to enable your change request project is mandatory while creating a request for workbench or customization object, follow the steps

Go to Transaction

/N/TMWFLOW/CMSCONF

Select the Change Request Management System

Double click on the Project Assignment column

A new windows opened as follows

In the Attribute Required for Requests Box , Select Mandatory on the Default for all clients List

In the Client u2013Specific Setting Activate the tick mark of the Right side of the Table Control

6.Change Transport Request Option

Requirements

u2022 Repository changes are permitted in the system where you want to change the transport request option. (If they are not, proceed as described in SAP Note 327351.)

u2022 You do NOT use template projects.

Go to Transaction SE38

Enter the following Program SAPLSCMA

Click on the Display Button

Click the Find icon and type the following keyword,

G_ACTIVATE_CORRECTION_SYSTEM

Click on the OK Button to search

Using Modification, Edit the Program in Change Mode

Delete the following lines ,

message id sy-msgid type sy-msgty number sy-msgno

with sy-msgv1 sy-msgv2 sy-msgv3 sy-msgv4.

And Insert the following lines ,

no_automatic_recording = 'X'.

Call Transaction SCC4

Select the Change Request Management Client and Click the Display ICON

Go to Transaction SE 11

Enter the table SCMATREED

Choose Display

In Menu Click on Goto -> Indexes,

Choose Yes in the dialog box, and enter the index name 001, and the following short description: Index for Node in SCMATREE.

Maintain Number Ranges

Go to Transaction SNRO

Enter Object Name /tmwflow/M

Click on Number Range Button on the Application Toolbar

Click on the Change Intervals Button

For the new interval, enter 01, and use the F4 Help function to select a value for the From Number field.

The system returns 000000001 to 999999999.

Save the Entries

Come to the SNRO First Screen again; follow the same procedure for the following objects

/tmwflow/d and /tmwflow/v.

SAP Solution Manager Implementation Guide  SAP Solution Manager  Scenario-Specific Settings Change Request Management  Extended Configuration  Schedule Manager

Create Customer-Specific Variant for Task Lists

Click on the Execute button

To Create a New Entries, Click on the Create New Entries Button

Type the Variant Name in the Variant Column Starts with the name space of u2018Zu2019, and in the Description Column you can maintain the description

Define Additional Tasks for Task Lists

Create Customer-Specific Header and Footer Tasks

Install Template Report

For all the above Refer IMG Node, follow the Steps

SAP Solution Manager Implementation Guide  SAP Solution Manager  Scenario-Specific Settings Change Request Management  Change Transaction

Check Installation Activities

Make sure that you have performed the iBase IMG acitivities before you proceed with the Change Transaction IMG activities: SAP Solution Manager -> Basic Settings -> SAP Solution Manager System -> Service Desk -> iBase.

Check the all the following settings has been done .

Initially Create and Assign the Component Systems as iBase Components

Manually Create and Assign the Component Systems as iBase Components

Assign Business Partners to iBase Components

In the following Link all the Settings comes with BC Set.

SAP Solution Manager Implementation Guide  SAP Solution Manager  Scenario-Specific Settings Change Request Management  Change Transaction

USER Authorization

Administrator

SAP_CM_SMAN_ADMINISTRATOR

Change Manager

SAP_CM_SMAN_CHANGE_MANAGER

IT Operator

SAP_CM_SMAN_OPERATOR

Developer

SAP_SOCM_DEVELOPER

Some Useful Reports

/TMWFLOW/GLOBAL_CONS_CHECK

/TMWFLOW/PHCNTRL_DB_UTILITY

/TMWFLOW/TL_COMPLETE_FORCE

/TMWFLOW/CONFIG_SERVICES

Regards

Sreedhar Reddy

Edited by: Sreedhar Reddy on Feb 3, 2009 11:56 AM

Former Member
0 Kudos

Hi Sreedhar,

Thanks for your inputs.

Regards,

Vamshi.

Former Member
0 Kudos

Dear Sridhar,

i am very new to solution manager, now i should work on CHARM.

my client is already using Service Desk. What are the prerequisites to implement CHARM.

could you send me the CHARM configuration related documents.

can i have ur email id if u don't mind. so, that i can touch with you. my id is babu.pakalagmailcom

Regards,

Babu

Answers (0)