ERM - "Unhandled error; n/a" error in Authorization Data section

[Former Member]

Hi experts,

We are implementing ERM 5.3 with support package (SP 5 patch 1). We run all synchronization background jobs (org values, tran/obj/field, activity) and apparently they all finished successfully.

We have imported all SAP backend roles to ERM through the "mass role import" feature, and the job ended successfully for every role. However, we have found that for some particular roles, when trying to view in ERM the authorization data imported for that roles (clicking on the "authorization data" button inside the role), the screen shows no data and comes up with the error "Unhandled error; n/a".

We tried re-importing those roles (again the job history shows "imported successfully" for every role) but the error is still there when trying to view the role authorization data.

Any ideas of why this is happening for this roles giving that they all got imported successfully?

Any thoughts on this will be very much appreciated!

Regards,

Pablo

[Former Member]

Good day Pablo.

I have the same issue. Is yours resolved?

Regards,

Michael Hannie

[Former Member]

Two things i can think of without actually looking at the logs:

1. Configuration > Miscellaneous settings need to be rechecked.

2. Role Management > Mass Maintenance needs some attention.

If you can send me the log saying "roles successfully imported" that would help me in troubleshooting this.

Thanks & Regards,

Amol Bharti

amudee.com