Alerting send empty email

[Former Member]

Hallo,

I am tried to use alerting an in my Alertinbox the alerts are fine . I can see my longtext with the content for the variables. I've create an abo for these alerts an receive an email for every alert. Problme is that in these email these original error text is empty. When I toggle on AlertID or 'followup activity' in me alertCat I also only receive the alert-ID but not my orginal error text. Any idea what wrong ?

Regards Jami

[bhavesh_kantilal]

Hi Jami,

Did you have a look at the note 913858 for Alerts. Think that might solve the problem.

Regards,

Bhavesh

[Former Member]

HI,

I checked the link and SAP notes but could not find a solution. When I ry to send an empty alert with the report RSALERTTEST I can see all the container variables and the text in my email. When an alert is generated form an scenario I just receive thos empty email.

In the alert Inbox everything is fine and I can see teh variables and the text. So I think it has to be somethink between alert inbox and SAP Connect how delete the content of my emails. Any idee what I can do or test ?

Best regards Jami

[former_member322289]

Hi, I have the same problem, did you find the solution?

Regards

[Former Member]

Hi Jami,

I have provided you the step by step procedure for alert configuration please go through it compare it what you have done and see if the problem still persist.

From SP 14 on PMI-free alerting was introduced. That means before SP 14 one has to configure and activate the End-to-End Monitoring, and to schedule the report SXMSALERT_PROCESS_DATA_GET in order to extract the alerts from the PMI data. For SP 14 and higher, that's not longer necessary.

If no alerts are being delivered, please check if "Suppress multiple alerts of this rule" is checked for your rule.

For SP 14 and higher you could also have a look at the report sxmsalert_logreader. This report shows some information about alerts being created or not.

You'll find more information about trouble shooting the alerting in SAP Note 913858.

Also just check if this batch program (RSALERTPROC) is running or not.

The links below on Alert Management (ALM) will be of good help to you:

<a href="http://help.sap.com/saphelp_nw04/helpdata/en/3f/567ddea69d3d4c93a6aedabd08899e/frameset.htm">Forwarding Alerts to Alert Management</a>

<a href="http://help.sap.com/saphelp_nw04/helpdata/en/3f/81023cfa699508e10000000a11402f/frameset.htm">Alert Management</a>

<a href="/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--troubleshooting-guide - Troubleshooting</a>

<a href="/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--step-by-step - Step by step</a>

Meanwhile look at these forum threads also:

Also, In ALRTCATDEF, go to SETTINGS--> CONFIGURATION. By default, the option selected is INTERNAL PROCESSING. Select the option SMTP FORWARDING AS XML and give the email id. This will enable you to send an email alert whenever an error occurs in XI.

I hope I have answered your queries. If u want help with anything else please do reply back.

Regards,

abhy

Message was edited by: Abhy Thomas

[moorthy]

Hi Jami,

Pls cross check the configuration once again-If you are getting mail, then you need to get the contents also.

Pls refer this-

/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--troubleshooting-guide

/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--step-by-step

Also go thru following threads

Hope this helps..

Regards,

Moorthy