Component validation while creating support desk message

[Former Member]

Hi all,

While creating support message through Help -> Create Support Message , the component field must be made mandatory.

By default it is allowing to create with wrong component also.

How to do validadion for this field.

In the BADI DNO_EVENT_SAVE this particular component field is not visible.

pls give me your valuable Suggestions.

Regard's

Jean

Edited by: jean liker on Feb 2, 2009 6:54 AM

[Former Member · Accepted solution]

hello Jean,

Lokks like there is no customizing here for this. You will need to add a small repair

What do we have now is SAP standard ?

The component field pop-up coming when the component is empty is managed in the PAI module of the screen BCOSI01 in functionpool SAPLBCOS.

You have 3 solutions

1. repair the PAI (like SAP does for the pop-up)

after line message i016.

insert

elseif g_compon eq space.

message Ixxx

2 repair in the PBO

module status_0100 output.

....

LOOP AT SCREEN.

IF screen-name EQ u2018G_COMPONu2019..

screen-required = u2018Xu2019.

MODIFY SCREEN.

ENDIF.

ENDLOOP.

3 repair the screen SAPLBCOS 0100

G_COMPON should be required in the program tab of the element attribute

Note : if you change the field "not changeable" people won't be able to create support message outside an application.

Up to you to decide what you prefer

best regards Xavier

[Former Member]

Any other possible solutions apart from repairing the standard.

Suggestions pls.

Regard's

Jean.

[Former Member]

hi Jean,

on the satellite side I see only one badi SBCOS001 for preparing the pop-up.

on SOLMAN side you have the badi CRM_ORDER_FIELDCHECK might help you because it is generic

IS_FIELDCHECK_COM Importing Communication Structure for Field Selection

IV_OBJECT_NAME Importin Business Transaction - Subobject

CT_INPUT_FIELD_NAMES Changing Table with Names of Fields to be Changed

Note : on solman side the badi BADI_IBASE_IBCO looks like is checking the IB component and it might helps also but I am not sure (CHECK_INSTALL and CHECK_DELETE method )

I understand that you want to validate during the entry of the message in the pop-up, thus only the first badi can help, the other badi are "too late" in the process I guess.

I hope it helps

br Xavier