While Changing the status system gives error

[rameshjaiswal]

Dear Experts,

In Solution Manger, While changing the status from Tcode SE38 with Program CRM_SOCM_SERVICE_REPORT system gives error.

Document 8000002519 refused for technical reasons: ERROR_FREE

Message no. SOCM_ACTION_LOG203

Diagnosis

The status value cannot be changed.

The document may no longer be modifiable as a result of its status, or it may be being edited by another user.

System Response

This change transaction is skipped during report processing.

Procedure

Analyze the corresponding document during transaction processing and perform the status change manually if necessary.

Also if i select the status as in process, then it executes sucessfully. Please help me in this.

Ramesh Jaiswal

9867936636

[prakhar_saxena]

Ramesh,

What is the exact req....

Normally we can change the status by this process..

goto CRM_DNO_Monitor.

press execute button select the ticket

goto change mode...and then can change the status.

OR

In workcenter it will appear directly under ticket for processing by me etc...where you can choose the ticket as told.

Note:You should have authorization for this and most important that status of the ticket should not final like resolved/completed etc.

Regards

Prakhar

[Former Member]

Hi Ramesh,

the Report CRM_SOCM_SERVICE_REPORT or TX CRM_DNO_MONITOR is not longer supported by SAP.

Try TX CRM_SERV_REPORT. In this TX choose your transaction type e.g. ZLFN. Confirm with enter. Now you are able to select the right status for your transaction type.

I hope this helps.

k.r.

Dirk

[prakhar_saxena]

Hi Ramesh,

Pls check your SP level because till SP17 this (CRM_SERV_REPORT) Tcode is not present

I just checked.

So it seems this is availabe only after SP18.... we can use the above report.

Kindly confirm once you solve your problem.

Dirk

Can you please tell us a document which wil tel us what technical things have been changed in this new SP18.for e.g the source for this information.

Regards

Prakhar

[Former Member]

Hi Prakhar,

CRM_SRV_REPORT is availlable since SP17!

I am using it since 05/2008.

K.R.

Dirk

[prakhar_saxena]

Thanks Dirk

I tried entering this tcode CRM_SRV_REPORT by says tcode doesnt exist.

I check with my basis team.

[rameshjaiswal]

Dear Parker,

You are right. the Tcode does not exists. Please let me know the other solution by which i can confirm the tickets in mass.

Ramesh Jaiswal