F1 SAP Help gets This program cannot display the webpage message sometimes.

[Former Member]

F1 or SAP Help gets "This program cannot display the webpage" message sometimes, refreshing the screen sometimes gets the help screen, other times it doesn't, see below. SAP Help is located on Dev. server and used for Production and Qas test servers also. Is there some kind of SAP setting or a DNS problem?

SAP Help screen displays this most of the time:

This program cannot display the webpage

Most likely causes:

You are not connected to the Internet.

The website is encountering problems.

There might be a typing error in the address.

What you can try:

Check your Internet connection. Try visiting another website to make sure you are connected.

Retype the address.

Go back to the previous page.

More information

This problem can be caused by a variety of issues, including:

Internet connectivity has been lost.

The website is temporarily unavailable.

The Domain Name Server (DNS) is not reachable.

The Domain Name Server (DNS) does not have a listing for the website's domain.

[Former Member]

Hi, looks like your IE problems ...

Are you use HTMLHelpFile ? More information...

First try to check

Note 857216 - SAP help files (.chm) not displayed correctly

and also http://support.microsoft.com/kb/902225

Regards.

[Former Member]

Tried changing to use help.sap.com instead of help file on our Dev server. Appears to be an ICS setting issue, some transactions like SBWP use help on their screens and sometimes display it, sometimes don't, they show This program cannot display the webpage. This is in SAP R/3 4.7 with IE 7, SAP GUI 7.10 patch level 13. Any idea what ICS setting could fix this.

[Former Member]

Updated to SAP GUI 7.20 patch level 5 and IE 8 and changed SAP Help to use website like help.sap.com and working ok for now.

Edited by: Mark Dreskler on Mar 28, 2011 9:22 PM