Charm status mail notification creation

[Former Member]

Hi All,

I configured Change request mang. in my solution manager server. now i want to create msg notification for all status changes in charm msg flow, like when change request approved by advisory board a automatic mail should generate for change manager.same as we use in service desk for mail notification.

So please let me know few things which may be used for this activity.

1. PPF application

2. Action Profile

3. Action definition entry

4. smart form.

if any more input require , please let me know...

Regards

Andrew

Edited by: Andrew lee on Jan 27, 2009 8:07 AM

[Former Member]

details are in tj30 table.

[raguraman_c]

Hi,

You should use the same kind of actions that you use for your servicedesk mail. Other option is to use workflow. Which would require custom development atleast a week of an ABAPers effort. There is no standard workflow template.

Hope this solves your problem.

Feel free to revert back.

-=-Ragu

[Former Member]

Thanks Ragu,

can you please let me know :---

Few things which may be used for this activity.

1. PPF application

2. Action Profile

3. Action definition entry

4. smart form.

Andrew

[raguraman_c]

Hi,

Check this weblog

/people/dolores.correa/blog/2007/09/18/sending-e-mail-from-support-message

also check this note 691303

This should solve your problem.

Feel free to revert back.

-=-Ragu

Edited by: Raguraman C on Jan 27, 2009 7:24 AM

[Former Member]

Hi Ragu,

Thanks for quick response , please let me know details in respect of change management not for service desk.

that part i completed .

Andrew

[raguraman_c]

Hi,

You need to create an action in the action profile of your change document.

there is no difference in creating an action for your Servicedesk or Change Request...

its only your action profile for your transaction type (can be servicedesk or ChaRM).

First try to understand what is the transaction type and action profile you are using.

Your question is already answered.

Feel free to revert back.

-=-Ragu

[Former Member]

Yes Ragu, you are right i want to know in which action need to change and what are those changes.

so if you you know , please let me know .

Andrew

[Former Member]

Please check also the forum before you ask. There are 10 or 12 threads with this subject...

[Former Member]

Hi,

In the action profile change the action profile from "SMSD_ABA_MLDG_SERVICEVORGANG" to "SLFN0001_STANDARD_DNO".

Press Save and Exit the transaction.

You have not set a simpler action profile which requires less customization configuration and effort to get the message flowing.

Regards

Sreedhar Reddy

[Former Member]

thanks for suggestion , you can also suggest concluded solution if you did this or having any idea on this topic. meanwhile i go through other posts.

Regards

Andrew

[Former Member]

Hi Sreedhar,

can you please let me know bit more about this activity, i am not clear with your statement.

Thanks

Andrew

[Former Member]

Hi Sreedhar,

can you please let me know bit more about this activity, i am not clear with your statement.

Thanks

Andrew