Role of CCS consultant in upgradtion project ISU.

[Former Member]

Hi,

Presently iam working as SD functional consultant now i got the opportunity work in CCs upgrade project ISU .

Please give me guidance what are the things i should know for CCS upgrade.

If you have any documentation please provide so that i can prepare for the same .project will be starting

on feb 2nd week.

Thanks in advance.

Thanks

Reddy.

[Former Member · Accepted solution]

You should know the IS-U data model.

Regards,

Siva.

[Former Member · Accepted solution]

Hi Shvia,

can you give more information Role of CCS consultant in upgradtion project ISU.

Thanks in advance

Thanks,

Reddy.

[Former Member · Accepted solution]

You should know about:

CIC0 :: customer interaction center

Move-in / Move-out

Action box settings

Config for CiC0:

Step 1:

Create Framework Id( assign hidden & visible components)

Step 2: Create CIC profile

Step 3: create Org unit and assign person

Step 4: Assign CIC profile to Org. unit (or) person

Path : Easy access screen

Logistics>Customer service>Customer Interaction center>Adminstration>CIC structure>Org.Structure(Change,T.code-PPOMW)>select Org. unit

In this screen on the top i.e menu bar find Go To

Go To>detail Object>Enchanced object description

Now u r in Maintain object page(T code-PP01)

Now in the Active tab page select CIC profile

Now in menu bar Edit>create infotype

Again u r in new page(T code-PP01)

Enter the CIC profile Id which u have created in customizing

Run T code- CIC0

I hope u r able to see the screen now

Regards,

Siva.

[Former Member · Accepted solution]

Thanks for your information .

I have knowledge on CIC0,MVO,MVI and SWAP process,but i need your help for the configuration .

Thanks,

Reddy.

[Former Member · Accepted solution]

You should start by checking the solution maps http://esoadocu.sap.com/socoview(bD1lbiZjPTAwMSZkPW1pbg==)/render.asp?id=78B987151A074A82A229E143EE6...

Regards.

[Former Member · Accepted solution]

Hi Reddy,

What Siva mentioned in his mail is only for the CS (Customer Service) module in CCS. In general there is a certain process to go about for an upgrade. If you can be specific which module you are working with and the version you are upgrading to then you can get more assistance regarding this.

Once you determine from which version to which version you are upgrading the system, you will need to go through all the release notes (available at the SAP marketplace) for each of these versions and list out all the changes that SAP have made in each of these versions. Once this is done you will have to determine how each of these changes affect the current business process.

In some cases SAP will tell you regarding any configuration changes that you will need to do to accomodate the new functionality, in some other cases it may be an enhancement using a BADI that you will have to do.

Hope this has helped.

Thanks,

Raj.