SAP DMS : Error when opening document with ECL control: INVALID_DATA

[Former Member]

We are receiving following error while try to view .FAX file through SAP Document viewer

"2D viewer - Unable to opend Document"

"Error when opening document with ECL control: INVALID_DATA"

Appreciate your quick effort.

Thanks,

Sam.

[Former Member]

Yes, We have checked in both ways, I have also followed other threads on the same issue

But not able to find the solution for the issue. We are facing the issue when we are using files scannned by Kodak Scanner i1420 in tiff format.

But If I will attach any other tiff files from directory then It can viewed through SAP Document Viewer.

I appreaciate your help in this regards.

Thanks,

Sam,

[christoph_hopf]

Dear Sam,

please go to transaction OAG1 and check if the flag 'Deactivate Data Provider Cache' is set. If yes please remove it and test the behavior once again.

Best regards,

Christoph