Service Desk (error 513)

[Former Member]

Hi,

Symptom

When I try create support message from sattelite system I receive message "Because of error 513, no message was created in Support Desk System" (Message no. BCOS005)

I used transaction SLG1 for viewing Alpplication log and found next record:

Identification

Object________________ NOTIF (Messages)

Subobject_____________ DUMMY (No entry found for subobject BALSUB (trans. SLGO))

External ID___________

Log number____________ 00000000000000043137

Created:

Date__________________ 20.01.2009

Time__________________ 16:39:41

User__________________ SOLMANR01

Transaction code______

Program_______________ SAPLDNO_OW

Operating mode________ D (Dialog processing)

Status:

Expiry date___________ 19.02.2009

Keep until expiry_____ Log can be deleted before expiry date

Processing status_____ not specified

Do somebody have any ideas?

Thanks a lot,

Alexander

[raguraman_c · Accepted solution]

Hi,

Check if there is sufficient authorization (SAP_SUPPDESK_CREATE) for the RFC User (The RFC maintained in BCOS_CUST).

Feel free to revert back.

-=-Ragu

[Former Member · Accepted solution]

Hi,

which authorization data need to fill in role SAP_SUPPDESK_CREATE?

[Former Member · Accepted solution]

I would like to ask, does the problem come too if you assign SAP_ALL authorization to the RFC user in the solution manager system?

If the problem does not come than this is an autorization problem.

Than please remove the SAP_ALL from the related user and assign only the following roles:

SAP_SUPPDESK_CREATE

SAP_SV_FDB_NOTIF_BC_CREATE

After that please check the following authorization objects in the

PFCG:

SAP_SV_FDB_NOTIF_BC_CREATE

Cross-application Authorization Objects

- Follow-Up Functions for Notifications

Notification Type: SLF1 (Assign the value SLF1!!!!)

SAP_SUPPDESK_CREATE

CRM component:

- CRM Component

Authorization Object CRM Order - Visibility in Org. Model

Business Transaction Type: SLFN (this was missing)!!!!

you have to maintain the SLFN.

[Former Member · Accepted solution]

Just Click on all actvities bt PFCG in this role SAP_SUPPDESK_CREATE.No need to fill any additional data in it.

[Former Member]

It is very useful for me.

I search the SAP note of this issue,and will be a note:498984.However,when I implement following this note,the issue still exist.

This artic remind me to check the RFC user's authorization,so i just add sap_all to RFC user in Solution manager ,the issue was solved.Thanks.

[Former Member]

Thanks for all!

[Former Member]

Hi Alexander,

Was your problem solved by adding authorization??

I am also facing the same error that you were facing: error 513.

Please let me know to which user, you assigned which roles and also in which system.

Because I am unable to find these roles such as SAP_SUPPDESK_CREATE in the satellite systems. Kindly advice.

Thanks & Regards,

Kunal.

[Former Member]

Hi Kunal,

Do you have installed solution manager components in satellite system?

Regards,

Alexander

[Former Member]

HI Alexander,

ST-PI & ST-A/PI are installed on the satellite system. (Both Solman & satellite system are at the same release level i.e. 700).

Regards,

Kunal.

[Former Member]

Hi Kunal,

You can it in Solution Manger. And you need assign it there. Please see Gates Lament's post in this thread.

With best regards?

Alexander

[Former Member]

HI,

I have gone through that post but I am clear regarding where the user lies, in solman or in satellite system?? Also, which is the RFC being used, is it the one from solman to satellite or satellite to solman??

Regards,

Kunal.

[Former Member]

Hi,

use BACK RFC to solution manager and RFC user in solution manager

Regards,

Alexander

[Former Member]

Check that RFC user has role (SAP_SUPPDESK_CREATE) and if after giving this role also you get error confirm by PFCG that you have selected all actvities in this role.

Shivam Mittal

[Former Member]

Hi,

You must have define action profile and condition for action. Now select standard action "Create/change crm message from basis" and define condition for that. Activate this action and then check.

Regards,

Nikhil

[Former Member]

Hi

this is a common issue in Service desk

Check the Note 864195.

Regards

Naveen

[Former Member]

Naveen,

Search on forum is rulez. I,ve checked this note but... it still.

Thanks for your advance,

Alexander