on 01-19-2009 3:44 PM
Good day.
I am in the process of testing Mitigation Controls and Mitigating a test user. On the Mitigation tab > Create Mitigated User... I successfull maintained all the relevant info. When I click save I receive the following error -
Error:Sending failed; nested exception is: javax.mail.MessagingException: Could not connect to SMTP host: localhost, port: 25; nested exception is: java.net.ConnectException: Connection refused: connect.
Has anybody received this error and resolved it? Any thoughts & suggestions are welcome.
Regards,
Michael Hannie
I found SAP Note 1288865 - Error in sending the mail while maintaining the Mitigation. I am busy reviewing it.
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The SAP Note did not work. We are still receiving the slightly different version of the error message-
Error:Sending failed; nested exception is: javax.mail.MessagingException: Unknown SMTP host: GRC.AccessControATbcx.co.za; nested exception is: java.net.UnknownHostException: GRC.AccessControATbcx.co.za
Two possibilities
1) Either your SMTP or Exchange Mail Server is not configured or you do not have access to port 25, this you can check with the admin ot IT department
2) You have not configured SMTP E-mail service settings in CUP and CUP web service for workflows not configured in RAR
First configure CUP then RAR
Procedure: CUP
1. On the Configuration tab, navigate to Workflow > SMTP Server. The SMTP Server screen appears.
2. In the Email Server Name field, enter the name of the SMTP server that Compliant User Provisioning uses to transmit messages.
3. Click Save
Also note that the emails are not sent automatically. To send the emails, run the Email Dispatcher as a
background job
Procedure: RAR
You need to configure AEWFRequestSubmissionService_5_2 web service in CC>configuration tab> workflow and it may be something like this [http://mysystem:50200/AEWFRequestSubmissionService_5_2/Config1?wsdl&mode=sap_wsdl&style=document|http://mysystem:50200/AEWFRequestSubmissionService_5_2/Config1?wsdl&mode=sap_wsdl&style=document]
If you have already configured the above mentioned things then the problem seems to be with SMTP service itself. Let me know if it doesn't solve the problem.
Best Regards,
Amol Bharti
amudee.com
Good day Amol.
Thank you for you suggestions, but unfortunately it did not solve or issue. I checked all the settings mentioned and I can positively confirm that the settings are correct.
Our new error message is as follows -
Error:Sending failed; nested exception is: javax.mail.MessagingException: Could not connect to SMTP host:exmid07.africa.enterprise.root, port: 25
Any other suggestions?
Regards,
Michael Hannie
Edited by: Michael Hannie on Jan 20, 2009 11:19 AM
Good day Amol.
Below is the feedback from netstat -an
C:\Documents and Settings\Michael Hannie>netstat -an
Active Connections
Proto Local Address Foreign Address State
TCP 0.0.0.0:135 0.0.0.0:0 LISTENING
TCP 0.0.0.0:445 0.0.0.0:0 LISTENING
TCP 0.0.0.0:990 0.0.0.0:0 LISTENING
TCP 0.0.0.0:51493 0.0.0.0:0 LISTENING
TCP 127.0.0.1:1032 0.0.0.0:0 LISTENING
TCP 127.0.0.1:1032 127.0.0.1:3583 TIME_WAIT
TCP 127.0.0.1:5152 0.0.0.0:0 LISTENING
TCP 127.0.0.1:5152 127.0.0.1:3117 CLOSE_WAIT
TCP 127.0.0.1:5679 0.0.0.0:0 LISTENING
TCP 127.0.0.1:7438 0.0.0.0:0 LISTENING
TCP 172.21.10.175:139 0.0.0.0:0 LISTENING
TCP 172.21.10.175:3209 172.21.31.143:1026 ESTABLISHED
TCP 172.21.10.175:3223 172.21.31.135:1245 ESTABLISHED
TCP 172.21.10.175:3305 172.21.31.149:44847 ESTABLISHED
TCP 172.21.10.175:3594 196.10.24.136:80 TIME_WAIT
TCP 172.21.10.175:3595 196.10.24.136:80 ESTABLISHED
TCP 172.21.10.175:3598 196.10.24.136:80 TIME_WAIT
TCP 172.21.10.175:3607 216.12.142.205:443 SYN_SENT
UDP 0.0.0.0:445 :
UDP 0.0.0.0:3212 :
UDP 0.0.0.0:51493 :
UDP 127.0.0.1:123 :
UDP 127.0.0.1:1057 :
UDP 127.0.0.1:1900 :
UDP 127.0.0.1:2682 :
UDP 172.21.10.175:123 :
UDP 172.21.10.175:137 :
UDP 172.21.10.175:138 :
UDP 172.21.10.175:1900 :
The new error message that I have when I create a mitigate a user on RA&R 5.3 and click save is -
Path not found
I think I am close to a resolution.
Regards,
Michael Hannie
Good day Amol.
Below is the system log from RA&R -
2009/01/20 03:38:18 com.virsa.cc.xsys.bg.AnalysisDaemonThread run
FINEST: Analysis Daemon Thread: Invoking (HTTP): http://XGPMID01:50000/webdynpro/dispatcher/sap.com/grc~ccappcomp/BgJobStart?daemonId=E:\usr\sap\XGP\...
2009/01/20 03:38:19 com.virsa.cc.xsys.bg.AnalysisDaemonThread run
FINEST: Analysis Daemon Thread: Invoking (HTTP): http://XGPMID01:50000/webdynpro/dispatcher/sap.com/grc~ccappcomp/BgJobStart?daemonId=E:\usr\sap\XGP\...
2009/01/20 03:38:20 com.virsa.cc.xsys.bg.AnalysisDaemonThread run
FINEST: Analysis Daemon Thread: Invoking (HTTP): http://XGPMID01:50000/webdynpro/dispatcher/sap.com/grc~ccappcomp/BgJobStart?daemonId=E:\usr\sap\XGP\...
2009/01/20 03:38:21 com.virsa.cc.xsys.bg.AnalysisDaemonThread run
FINEST: Analysis Daemon Thread: Invoking (HTTP): http://XGPMID01:50000/webdynpro/dispatcher/sap.com/grc~ccappcomp/BgJobStart?daemonId=E:\usr\sap\XGP\...
2009/01/20 03:38:22 com.virsa.cc.xsys.bg.AnalysisDaemonThread run
FINEST: Analysis Daemon Thread: Invoking (HTTP): http://XGPMID01:50000/webdynpro/dispatcher/sap.com/grc~ccappcomp/BgJobStart?daemonId=E:\usr\sap\XGP\...
2009/01/20 03:38:23 com.virsa.cc.xsys.bg.AnalysisDaemonThread run
FINEST: Analysis Daemon Thread: Invoking (HTTP): http://XGPMID01:50000/webdynpro/dispatcher/sap.com/grc~ccappcomp/BgJobStart?daemonId=E:\usr\sap\XGP\...
2009/01/20 03:38:24 com.virsa.cc.xsys.bg.AnalysisDaemonThread run
FINEST: Analysis Daemon Thread: Invoking (HTTP): http://XGPMID01:50000/webdynpro/dispatcher/sap.com/grc~ccappcomp/BgJobStart?daemonId=E:\usr\sap\XGP\...
2009/01/20 03:38:24 com.virsa.cc.xsys.riskanalysis.AnalysisDaemonWS start
INFO: WS Analysis Daemon ID E:\usr\sap\XGP\DVEBMGS00\j2ee\cluster\server0\. Thread ID 6 started
2009/01/20 03:38:24 com.virsa.cc.xsys.riskanalysis.AnalysisDaemonWS start
INFO: WS Analysis Daemon ID E:\usr\sap\XGP\DVEBMGS00\j2ee\cluster\server0\. Thread ID 5 started
2009/01/20 03:38:24 com.virsa.cc.xsys.riskanalysis.AnalysisDaemonWS start
INFO: WS Analysis Daemon ID E:\usr\sap\XGP\DVEBMGS00\j2ee\cluster\server0\. Thread ID 4 started
2009/01/20 03:38:24 com.virsa.cc.xsys.riskanalysis.AnalysisDaemonBgJob start
INFO: Analysis Daemon ID E:\usr\sap\XGP\DVEBMGS00\j2ee\cluster\server0\. Thread ID 1 started
2009/01/20 03:38:24 com.virsa.cc.xsys.riskanalysis.AnalysisDaemonWS start
INFO: WS Analysis Daemon ID E:\usr\sap\XGP\DVEBMGS00\j2ee\cluster\server0\. Thread ID 3 started
2009/01/20 03:38:24 com.virsa.cc.xsys.riskanalysis.AnalysisDaemonBgJob start
INFO: Analysis Daemon ID E:\usr\sap\XGP\DVEBMGS00\j2ee\cluster\server0\. Thread ID 2 started
2009/01/20 03:38:24 com.virsa.cc.xsys.riskanalysis.AnalysisDaemonBgJob start
INFO: Analysis Daemon ID E:\usr\sap\XGP\DVEBMGS00\j2ee\cluster\server0\. Thread ID 0 started
2009/01/20 03:38:25 com.virsa.cc.xsys.bg.AnalysisDaemonThread run
FINEST: Analysis Daemon Thread: Invoking (HTTP): http://XGPMID01:50000/webdynpro/dispatcher/sap.com/grc~ccappcomp/BgJobStart?daemonId=E:\usr\sap\XGP\...
2009/01/20 03:38:25 com.virsa.cc.xsys.riskanalysis.AnalysisDaemonWS start
INFO: WS Analysis Daemon ID E:\usr\sap\XGP\DVEBMGS00\j2ee\cluster\server0\. Thread ID 7 started
2009/01/20 03:41:45 com.virsa.cc.workflow.bo.WorkflowBO submit
INFO: END POOINT URL: http://xgpmid01:50000/AEWFRequestSubmissionService_5_2/Config1?wsdl&style=document
2009/01/20 03:41:45 com.virsa.cc.workflow.bo.WorkflowBO submit
INFO: before submit:
2009/01/20 03:41:45 com.virsa.cc.workflow.bo.WorkflowBO submit
INFO: wftype: MITIOBJ reqid: GRCUSER
2009/01/20 03:41:45 com.virsa.cc.rulearchitect.dao.dto.MitObjDTO getObjContext
FINEST: validfrom: 2009-01-20 validto: 2010-01-20
2009/01/20 03:41:45 com.virsa.cc.xsys.aewf.SubmitAEWorkflow setProcessContext
INFO: Data Type: String
2009/01/20 03:41:45 com.virsa.cc.xsys.aewf.SubmitAEWorkflow setProcessContext
INFO: Descripton: MITREFNO
2009/01/20 03:41:45 com.virsa.cc.xsys.aewf.SubmitAEWorkflow setProcessContext
INFO: Name: MOMITREFNO
2009/01/20 03:41:45 com.virsa.cc.xsys.aewf.SubmitAEWorkflow setProcessContext
INFO: Value: B001
2009/01/20 03:41:45 com.virsa.cc.xsys.aewf.SubmitAEWorkflow setProcessContext
INFO: Data Type: String
2009/01/20 03:41:45 com.virsa.cc.xsys.aewf.SubmitAEWorkflow setProcessContext
INFO: Descripton: RISKID
2009/01/20 03:41:45 com.virsa.cc.xsys.aewf.SubmitAEWorkflow setProcessContext
INFO: Name: MORISKID
2009/01/20 03:41:45 com.virsa.cc.xsys.aewf.SubmitAEWorkflow setProcessContext
INFO: Value: B001
2009/01/20 03:41:45 com.virsa.cc.xsys.aewf.SubmitAEWorkflow setProcessContext
INFO: Data Type: String
2009/01/20 03:41:45 com.virsa.cc.xsys.aewf.SubmitAEWorkflow setProcessContext
INFO: Descripton: LANG
2009/01/20 03:41:45 com.virsa.cc.xsys.aewf.SubmitAEWorkflow setProcessContext
INFO: Name: LANG
2009/01/20 03:41:45 com.virsa.cc.xsys.aewf.SubmitAEWorkflow setProcessContext
INFO: Value: EN
2009/01/20 03:41:45 com.virsa.cc.xsys.aewf.SubmitAEWorkflow setProcessContext
INFO: Data Type: String
2009/01/20 03:41:45 com.virsa.cc.xsys.aewf.SubmitAEWorkflow setProcessContext
INFO: Descripton: MONITORID
2009/01/20 03:41:45 com.virsa.cc.xsys.aewf.SubmitAEWorkflow setProcessContext
INFO: Name: MONITORID
2009/01/20 03:41:45 com.virsa.cc.xsys.aewf.SubmitAEWorkflow setProcessContext
INFO: Value: BENGR
2009/01/20 03:41:45 com.virsa.cc.xsys.aewf.SubmitAEWorkflow setProcessContext
INFO: Data Type: Integer
2009/01/20 03:41:45 com.virsa.cc.xsys.aewf.SubmitAEWorkflow setProcessContext
INFO: Descripton: STATUS
2009/01/20 03:41:45 com.virsa.cc.xsys.aewf.SubmitAEWorkflow setProcessContext
INFO: Name: MOSTATUS
2009/01/20 03:41:45 com.virsa.cc.xsys.aewf.SubmitAEWorkflow setProcessContext
INFO: Value: 0
2009/01/20 03:41:45 com.virsa.cc.xsys.aewf.SubmitAEWorkflow setProcessContext
INFO: Data Type: DATE
2009/01/20 03:41:45 com.virsa.cc.xsys.aewf.SubmitAEWorkflow setProcessContext
INFO: Descripton: VALIDFROM
2009/01/20 03:41:45 com.virsa.cc.xsys.aewf.SubmitAEWorkflow setProcessContext
INFO: Name: VALIDFROM
2009/01/20 03:41:45 com.virsa.cc.xsys.aewf.SubmitAEWorkflow setProcessContext
INFO: Value: 01/20/2009
2009/01/20 03:41:45 com.virsa.cc.xsys.aewf.SubmitAEWorkflow setProcessContext
INFO: Data Type: DATE
2009/01/20 03:41:45 com.virsa.cc.xsys.aewf.SubmitAEWorkflow setProcessContext
INFO: Descripton: VALIDTO
2009/01/20 03:41:45 com.virsa.cc.xsys.aewf.SubmitAEWorkflow setProcessContext
INFO: Name: VALIDTO
2009/01/20 03:41:45 com.virsa.cc.xsys.aewf.SubmitAEWorkflow setProcessContext
INFO: Value: 01/20/2010
2009/01/20 03:41:45 com.virsa.cc.xsys.aewf.SubmitAEWorkflow setProcessContext
INFO: Data Type: String
2009/01/20 03:41:45 com.virsa.cc.xsys.aewf.SubmitAEWorkflow setProcessContext
INFO: Descripton: BU ID
2009/01/20 03:41:45 com.virsa.cc.xsys.aewf.SubmitAEWorkflow setProcessContext
INFO: Name: BUID
2009/01/20 03:41:45 com.virsa.cc.xsys.aewf.SubmitAEWorkflow setProcessContext
INFO: Value: null
2009/01/20 03:41:45 com.virsa.cc.xsys.aewf.SubmitAEWorkflow setProcessContext
INFO: Data Type: String
2009/01/20 03:41:45 com.virsa.cc.xsys.aewf.SubmitAEWorkflow setProcessContext
INFO: Descripton: Approver ID
2009/01/20 03:41:45 com.virsa.cc.xsys.aewf.SubmitAEWorkflow setProcessContext
INFO: Name: MOAPPROVERID
2009/01/20 03:41:45 com.virsa.cc.xsys.aewf.SubmitAEWorkflow setProcessContext
INFO: Value: null
2009/01/20 03:41:45 com.virsa.cc.xsys.aewf.SubmitAEWorkflow setProcessContext
INFO: Data Type: String
2009/01/20 03:41:45 com.virsa.cc.xsys.aewf.SubmitAEWorkflow setProcessContext
INFO: Descripton: OBJTYPE
2009/01/20 03:41:45 com.virsa.cc.xsys.aewf.SubmitAEWorkflow setProcessContext
INFO: Name: OBJTYPE
2009/01/20 03:41:45 com.virsa.cc.xsys.aewf.SubmitAEWorkflow setProcessContext
INFO: Value: U
2009/01/20 03:41:45 com.virsa.cc.xsys.aewf.SubmitAEWorkflow setProcessContext
INFO: Data Type: String
2009/01/20 03:41:45 com.virsa.cc.xsys.aewf.SubmitAEWorkflow setProcessContext
INFO: Descripton: OBJID
2009/01/20 03:41:45 com.virsa.cc.xsys.aewf.SubmitAEWorkflow setProcessContext
INFO: Name: OBJID
2009/01/20 03:41:45 com.virsa.cc.xsys.aewf.SubmitAEWorkflow setProcessContext
INFO: Value: MICHAELTE
2009/01/20 03:41:46 com.virsa.cc.workflow.bo.WorkflowBO submit
INFO: Return code: 2013 Message: com.virsa.ae.workflow.NoPathFoundException: Initiator doesnt exist for the the request attributes : com.virsa.ae.workflow.NoInitiatorFoundException: No initiator found for attributes : {BUID=, MONITORID=BENGR, LANG=EN, OBJID=MICHAELTE, Priority=MO_HIGH, Request Type=MITIOBJC, VALIDFROM=01/20/2009, MOMITREFNO=B001, VALIDTO=01/20/2010, MOAPPROVERID=, OBJTYPE=U, MORISKID=B001, MOSTATUS=0} workflow id: null Status: null
2009/01/20 03:41:46 com.virsa.cc.workflow.bo.WorkflowBO submit
WARNING: 2013: null
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