Charm Configuration

[Former Member]

Hi All,

I am configuring CHARM in solman 7.0 sp 15. i already configured Service Desk successfully with all standard setting. For CHARM configuration , i followed:-- /people/dolores.correa/blog/2008/07/26/first-steps-to-work-with-change-request-management-scenario created by Dolores Correa.

So what are next steps (Functional & Tech) for completion of CHARM activity.

In SPRO > Ext. config(CHARM)>Define Partner Determination Procedure Is it same as in services Desk or i need to do it again for Charm.

In nutshell, is all SPRO activity require to perform again which match with service desk or not ?

please suggest.

Thanks

Andrew

[Former Member]

.

[raguraman_c]

Hi,

Please follow the weblog and complete all the activities mentioned in the weblog.

This should complete the basic configuration of ChaRM.

Plesae go through the following links to understand the ChaRM flow.

http://help.sap.com/saphelp_sm40/helpdata/en/06/172e4208d06869e10000000a1550b0/content.htm

http://help.sap.com/saphelp_sm40/helpdata/en/1a/c39742042fc86ae10000000a155106/content.htm

http://help.sap.com/saphelp_sm40/helpdata/en/85/ca2f42d9f15233e10000000a155106/content.htm

http://help.sap.com/saphelp_sm40/helpdata/en/c7/472d4293825333e10000000a155106/content.htm

Also, Go through [this sim file|https://websmp205.sap-ag.de/~sapidb/011000358700005479212006E.sim] to understand the role of functional and technical consultants.

>

> In SPRO > Ext. config(CHARM)>Define Partner Determination Procedure Is it same as in services Desk or i need to do it again for Charm.
> In nutshell, is all SPRO activity require to perform again which match with service desk or not ?

The partner funtions that are involved are Change Manager, IT Operator, Developer, Tester, Requester.

Please go through one ChaRM cycle, that would help you to understand and you can decide on which partner function would be necessary for your organization.

Hope this solves your problem.

Feel free to revert back.

-=-Ragu

[Former Member]

Hi Ragu,

Thanks for information, can you please share any step-by-step document, if you have any.

Thanks

Andrew

[raguraman_c]

Hi,

The weblog of colores is really good. Please follow that, incase you face any issues post it here.

Feel free to revert back.

-=-Ragu

[Former Member]

Hi Ragu,

i followed that document and created maint. project . now i want to know bit more about partner determination ,action profile settings for CHARM msg., and other extended config. of CHARM. can you please help me in this.

Andrew

[raguraman_c]

Hi,

Partner Determination for SDCR (CHange Request)

Scenario-Specific Settings --> Change Request Management --> Extended Configuration --> Change Transaction --> Transaction Types --> Transaction Types --> Define Partner Determination Procedure

Select SDCR0001

Select Partner Functions in Procedure. There you can see 4 Partner functions viz., Sold-to-Party, Requester,Change Manager, Change Advisory Board. These partners will be visible in any Change Request (SDCR) in CRMD_ORDER.

You can add any new partner functions using the button "New Entries"

The Column Changeable in Addr. Means this will be an editable field when you open message in CRMD_ORDER.

User Interface setting will allow you to display any four of the "Partner functions" you created using the above procedure.

Hope this solves you problem.

What are you looking at in Actions for ChaRM, Elaborate.

Feel free to revert back.

-=-Ragu

[Former Member]

Ragu,

Select SDCR0001

Select Partner Functions in Procedure. There you can see 4 Partner functions viz., Sold-to-Party, Requester,Change Manager, Change Advisory Board. These partners will be visible in any Change Request (SDCR) in CRMD_ORDER.

You can add any new partner functions using the button "New Entries"

when i add new entry , i am getting warning : Choose the key from the allowed namespace

Message no. SV019

so not able to create new partner function. please help..

Andrew

Edited by: Andrew lee on Jan 19, 2009 10:49 AM

[raguraman_c]

Hi,

Did you select the existing partner funtion from drop down? You can ignore the warning and go ahead to create your Partner function.

This will solve your problem.

Feel free to revert back.

-=-Ragu