on 03-09-2006 11:43 AM
We are trying to perform a disaster recovery test and after restoring the W2K agate and wgate servers, the admin logon pane will not display. It looks like the servers were restored without any problems but we get a page not found. When we reviewed the IIS and home directories we found nothing there. The functioning production systems are the same way.
What we need is an explanation on how the below url translates into the logon pane within ITS. Also, are there any traces that can be used to help indicate where the tripup is?
http://ncsusrasapr15.na.jnj.com:82/scripts/wgate/admin/!
Thanks
Rich
Hello Rich,
you have to narrow the error by:
checking the IIS error log
checking the event log
checking the wgate traces
taking out the wgate
It seems like a general IIS issue, make sure that IIS can deliver static pages and then proceed with the wgate.
Explanation wgate dependencies in IIS.
wgate is both an ISAPI filter and extension
filter:
IIS admin/webservers/properties/(tab)ISAPI filters
There should be a "WGate" pointing at:
C:\Program Files\SAP\ITS\6.20\programs\wgate.dll
extension:
Under your webserver there should be a virtual directory "SAP-WGate-Scripts" pointing at:
C:\Program Files\SAP\ITS\6.20\programs
The wgate.conf resides beside wgate.dll and is just a bridge to tell the wgate where its registry ItsRegistryWGATE.xml is located.
when the wgate.dll is loaded (assuming all dll dependencies are there and it CAN be loaded) it will display an event saying "wgate is being loaded".
If the ITS registry is OK then WGate will start tracing:
C:\Program Files\SAP\ITS\6.20\WGATE\traces
So how to proceed:
take out the wgate ISAPI
make sure that your IIS is running and serving pages without the HTTP 500
put in the WGate ISAPI again
check the event log for "wgate is being loaded"
eventually check for IIS events
eventually check for IIS errors in the log
check if wgate traces are being written
eventually check the wgate traces.
Hope it helps, regards,
Fekke
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Hi Rich,
Do you get an IIS webserver error page or an ITS error page when you try to start the Admin Tool? Please post the exact error message.
What happens if you leave out the "scripts/wgate/admin/!" at the end of the URL? Which error message do you get?
Best regards,
Henning
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