SMTP configuration Error

[Former Member]

Hello,

I am trying to Configure SMTP (SCOT) in our CRM 2007 server (IDES). The

process is carried out to configure ERMS.

Services are running in SMICM:

1) HTTP 8000 <Fully Qualified Domain name>.com

2) SMTP 25 <Fully Qualified Doman Name>.com

Process done so far:

1) Settings in the Profile Parameters:

icm/server_port_0 = PROT=HTTP,PORT=8000

icm/server_port_1 = PROT=SMTP,PORT=25

is/HTTP/virt_host_0 = :;

is/SMTP/virt_host_0 = :;

is/SMTP/virt_host_1 = *:25;

is/SMTP/virt_host_2 = <fully qualified domain name>.com:25;

icm/host_name_full = <fully qualified domain name>.com

2) User Maintenance

a) Created a Service user

b) Assigned the profile S_A.SCON.

3) SICF

Used the default SAPconnect as a SMTP virtual host

a) Profile parameter number is set to 1 as RZ 10 setting is

'is/SMTP/virt_host_1=*.25;

Note: We have tried with setting PRofile Parameter to 0 as the default

parameter shown in TA SMICM is is/SMTP/virt_host_0=.

b) Assinged the service user under LOGON data and Client 400 (Using onlyone client)

c) Handler list

Entered CL_SMTP_EXT_SAPCONNECT at position 1

4) Configured Settings in TA code SCOT as per the instructions in "SMTP

Configuration Guide"

a) Defined the default domain name as "<FQDN>.com" -===> **Fully Qualified Doman Name=Server on which we have SAP application Server installed.

b) Select SMTP node and defined mail host "mail.abc.com" and

Port "25"

c) Selected INTERNET

d) Recepient as *

e) Confirmed the selection.

5) Scheduled Background job rsconn01 variant sap&connectall.Backgorund is

scheduled successfully.

We are getting the error when sending the message "EXP Document cannot be

send"

On SOST trace :

SX_Generate_NDR: Message cannot be transferred to node SMTP due to

connection error (Final).

Please help us get the issue fixed.

Let me know if you require further information.

Regards,

Basis Team.

[JPReyes]

Message cannot be transferred to node SMTP due to connection error 

Is port 25 open?... did you check that Antivirus or Firewall are not blocking the port?... is the SMTP Agent configured at the SMTP server?

Regards

Juan

[Former Member]

Hello Juan,

Thanks for the response.

Port 25 is opened as the Outlook (mail client) is configured with port 25 for SMTP.

We can successfully send and receive the emails on PORT 25 using mail client Outlook.

It was working on one of our servers and now it stopped working.

Let me know if you require any more information.

I am on mission critical... please help.

Satish.....

[JPReyes]

What about the SMTP Relay Agent on the Exchange Server?

Regards

Juan

[Former Member]

Hi,

Our SMTP admin confirmed that they have the SMTP relay agent well in place..

Regads,

Satish

[JPReyes]

Maybe i didn't explain myself.... The IP address of you SAP server should be populated on the SMTP Relay Agent.

Also make sure that you can telnet port 25 from the SAP Server

Regards

Juan

[Former Member]

Hello Juan,

Thanks for your response..

This was an issue with firewall blocking the port. Firewall admin fixed the issue with the PORT.

We are all set with outgoing mails. Now, we are working to configure ERMS and incoming mail to SAP system from outside the domain.

Regards,

Satish

[Former Member]

Hi,

you have to update the host name and port no in the DNS

JKN

[Former Member]

Hai,

Are you running any Anti virus in your system, if yes then stop it and try.

Regards,

Yoganand.V