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Cannot find the font 'Helvetica'

Former Member
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Hello Community

i've configured adobe forms on standalone Java AS Netweaver 7.0 SP17. But during preview of forms, i got the message from adobe "cannot find or create the 'Helvetica'." if i replace connection to Java AS SP12 everything worked. Please help.

BG,

Gennady

Accepted Solutions (0)

Answers (1)

Answers (1)

chintan_virani
Active Contributor
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Gennady,

Couple of solutions which you may try.

1. Install the Helvetica font on the ADS SP17 server if its missing.

2. Open Adobe LiveCycle Designer --> Goto Tools --> Options --> Document Handling --> Select the option Show missinng fonts option only if fonts do not have substituion defined.

3. Lastly in case you are using Adobe Reader 7.0.5 then have a look at this [Adobe Note|http://kb.adobe.com/selfservice/viewContent.do?externalId=332372&sliceId=2]

Chintan

Former Member
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Hello Chintan,

thank you for the quick response.

1. Sorry but i don't know, how i can install it? (or you mean on OS level)?

2. we don't use Adobe LiveCycle Designer

3. we use adobe last version on reader, i think >8

BG,

Gennady

chintan_virani
Active Contributor
0 Kudos

Gennady,

Yes I mean at the OS level install the font.

Also any form development is done in Adobe LiveCycle Designer, so where and how are you developing your forms?

Chintan

Former Member
0 Kudos

Chintan,

i checked os level fonts (i have another server where adobe forms worked perfectly) and did't find any difference.

I think that Adobe LiveCycle Designer, don't have any link to this problem, as i mentioned befor i have SolMan with configurated ADS and it works.

BG,

Gennady