Number range problem

[Former Member]

Dear All,

I have maintained no range at CRMC_NR_RA_SERVICE and DNO_NOTIF. CRm internal is basis external and vise versa.

But still I am getting error 513 message cannot be created.

What could be the reason>

Points would be rewarded

Regards,

Nikhil

[prakhar_saxena · Accepted solution]

Nikhil,

When you post the message from Help->create support first the Basis part is created so check all the seting for DNO_Notif

if u r creating from crmd_order then check for CRM or slfn...

Secondly pls check all the basic seting u have done .....including the Service Desk BC sets activation etc.

Regards

Prakhar

[Former Member · Accepted solution]

Any specific BC set need to be activated. Please let me know. I have activated maximum of them.

Regards,

Nikhil

[Former Member · Accepted solution]

Solved!

[Former Member · Accepted solution]

how about some elaboration on the solution?

[Former Member · Accepted solution]

hi,

Activate action "Create/edit ABA message form CRM message" and define condition for this.

Regards,

Nikhil

[prakhar_saxena]

Nikhil,

check the Bcos_cust table entry and

do the authorization check etc for the RFC which you hav given here.

Also check the necessary authorization for the person who is posting the ticket.

Regards

Prakhar

[Former Member]

DNO_NOTIF

009999000000 009999999999 9999000001 Int

000000001001 000000009999 0 Ext

008000000000 008999999999 8000000001 Int

CRM

01 0000000001 0000001000 20 Int

02 9999000000 9999999999 0 Ext

03 0000001001 0000009999 0 Int

Please check.

Authorizations have been given. Entry at BCOS_CUST is also maintained.

Regards,

Nikhil

[Former Member]

With these no range message is creating with error 513 but when I check in CRM_DNO_MONITOR message is there but with the no as 1,2,3... and so on.

Regards,

Nikhil