Getting EWA report But in Grey Colour

[Former Member]

Hi,

Iam getting EWA with all details of my solution manager,But my doubt is In my before EWA session its showing with grey colour.Is it iam getting report correctly or not.or is it any problem of getting report or i have to change any settings for to get report in yellow.clarify the same.

Thanku

[Former Member · Accepted solution]

Hi,

have you checked note 762696 "Grey rating for Earlywatch Alert"? Did you see any errors in the SDCCN data collection log in the satellite system?

best regards,

-David.