Forward support message from one SD SM to another

[Former Member]

Hi Gurus!!

I have next issue: how can I send message from one Solution Manager Service Desk to another? There are only two ways for message in a Service Desk:

1 - Send message to SAP

2 - Send to External Service Desk

I do not want send message to SAP. I tried to change RFC destination in SM30 -> BCOS_CUST -> OSS_MSG, but it did not help.

Maybe there is a possibility to use third party interface? I'm not sure and waiting for your advice.

[Former Member]

Done.

Solution is in customizing SM SD interfaces with ICTCONF, creating spesial connecting user & RFC-connection.