SAP Enterprise Support

[Former Member]

Hello Experts,/Marcus..

I have to Research/Setup Enterprise support. I gone through the forums/documents

https://websmp101.sap-ag.de/enterprisesupport  -Scope Description 

In the scope description document- Found some preconditions.. Till now I understood that the settings are

1. Landscape setting in production system

2.Change Request Management

3. Solman Diagnostics

4. Eearlywatch alert

5.Connection between SAP Solution Manager and SAP

6.Solution Manger Patch Up to date

7.English-speaking counterparts as described in Sections 3.1.1 d)

Could you please check the above steps are ok, If its wrong please modify/provide the correct steps to setup the Enterprise Support. ?.(Pleae provide if we have any other documents/links).

Thanks

Thirumal

[Former Member · Accepted solution]

Hello Thirumal,

Before some can answer your question, please let me know whether you are doing this implementaion for a Value Added Re-seller [VAR] or normal Service Desk scenario?

Because, depeneds on this, the steps involved change.

Regards,

Satish.

[Former Member · Accepted solution]

Hi Sathish..

I donot have much knowkedge about New enterprise support concept.

https://websmp101.sap-ag.de/enterprisesupport

I tied the above link, But i couldnot get the brief details.

I want to know is there any other Enterprise support Document and please let me know where I can get

SAP` solution Manager scenarios for all Phase of the application Management life cycle.

Thanks

Thirumal

[Former Member]

Thanks