Show several ZLF* in WorkCenter of Incident Mgmt

[Former Member]

Dear Experts,

We are using several Support Msgs - i.e. ZLF1 and ZLF2.

We are also using the WorkCenter Incident Management. Now I want to make sure that all these Support Msgs are shown in this WorkCenter.

How can this be done?

Currently I only see the standard SLFN type in the WorkCenter.

Thanks in advance!

Best regards,

Roel

[prakhar_saxena · Accepted solution]

Dear Roel,

The workcenter shortcuts like to be rprocessed by me etc

are the created by creating variants of crm_dno_monitor transaction.

Earlier to SP18 or lesser Package only one Service desk transaction type can be used i.e. SLFN which in your case is z* but it can be one only.

So your users can see only 1 not both now message

Regards

Prakhar

[Former Member · Accepted solution]

All,

Thanks for your input! It is very appreciated.

An upgrade to SPS18 is planned, so the solution for this question will be in our system very soon

Thanks a lot!

Roel

[Former Member]

Dear Roel,

In Support package earlier than SP18, no multiple transaction is supported so you can not show both ZLF1 and ZLF2 in your application.

However , you can change the transaction type(not use SLFN) for service desk message.

Best regards,

Blake Le

Edited by: Blake Le on Jan 9, 2009 9:51 AM

[former_member209604]

>

> We are using several Support Msgs - i.e. ZLF1 and ZLF2.
> We are also using the WorkCenter Incident Management. Now I want to make sure that all these Support Msgs are shown in this WorkCenter.
> 
> How can this be done?
> 
> Currently I only see the standard SLFN type in the WorkCenter.

Check for IMG Activities (at least available as of SP18):

Scenario-Specific Settings -> Service Desk -> Multi Transaction Type Handling

Specify Several Transaction Types

Specify Target Transaction Type from Basis Message

Best regards,

Ruediger

[Former Member]

Hi Ruediger,

Thanks for your reply.

We are working on SolMan 7.0 SPS15, and cannot find back this IMG path.

I notice that the current WorkCenter Incident Mgmt is already showing ZLFN (another customized transaction type). This is not done by me, but apparently it is possible.

Roel