Transcation Types in Service Desk

[Former Member]

Dears,

I am configuring service desk,In this I am using two transactions types SLF1 and SLFN but not getting what is the meaning of this transaction types and what are their functions.

Please suggest.

Shivam Mittal

[Former Member · Accepted solution]

Hi,

ABA notifications are used for sending messages from different satellite systems to solution manager and also within solution manager.

Number ranges are needed to create a transaction. The Support Desk uses both the basic

notification (ABA) and the Support Desk message (service transaction SLFN).

Here, we set the internal number range for the ABA notifications and assign the message categories to the number ranges.

SLF1( Service Basis Message ABA Message)

SLFN (Support Message, Support Desk Message)

Assigning number ranges for Service Desk Messages.

Regards

Sreedhar Reddy