ITS issue, webgui not working from the workstations

[Former Member]

we had configured ITS recently with all the relevant services acitvated from SICF ( sap/bc/gui/sap/its/webgui, mimes, ur, info...). The parameters icm/server_0, prot=http, port=80$$ and icm/host_name_full are also defined with a fullyqualified host name. It was working for some time, but after a server reboot its not working from the client workstations ie users are not able to access webgui. But while trying this on the localhost it absolutely works fine, I also checked the services file for http entries.

ICM and SITSPMON status shows green. When I telnet to the host (telnet

servername.domain.comgoe 80##) it's blank for few secs and comes back to

the dos prompt, checked nslookup

Could anyone tell me where am I missing.?

Our sap environment : windows 2003, ECC6, MSSQL

[JPReyes · Accepted solution]

sounds like a DNS issue... can you ping the ITS server from the workstations?...

Regards

Juan

[Former Member · Accepted solution]

ping is fine

My n/w admin says there are no issues with the ports on the firewall.

From SMICM, I see ABAP SERVER OPERATIONAL = TRUE

J2EE SERVER CONFIGURED= FALSE

.

.

J2EE SERVER OPERATIONAL = FALSE

though in MMC everything is green, any ideas

[Former Member · Accepted solution]

Hmm, all in all this looks impossible, if you can succesfully telnet to the port, but cannot connect with the browser. Looks like you get lost in the network, consider personal firewalls, browser settings and the server side security settings. If possible try from IE and Firefox.

Just a hint, please have a look at the icm trace file dev_icm. It is in the work directory /usr/sap/SID/DVEBxx/work or goto SMICM -> Goto -> Trace file.

I would increase the tracelevel to 2 and connect with telnet and with the browser to verify if the requests get to the SAP system.

Regards Michael

BTW: Java should not be needed for the webgui

[Former Member · Accepted solution]

i double checked everything, increased the trace level and checking the dev_icm, its a very huge file with many lines, the warnings and error i could see is as below. Anyway i'm checking with my network team as well. Please susgest if you have any ideas.

[Thr 984] *** WARNING => HttpPlugInInit: Parameter icm/HTTPS/trust_client_with_issuer or icm/HTTPS/trust_client_with_subject not

X.509 cert data will be removed from header [http_plg.c 720]

[Thr 984] *** WARNING => IcmNetCheck: NiAddrToHost(10.0.0.1) took 6 seconds [icxxman.c 4578]

[Thr 984] *** WARNING => IcmNetCheck: 1 possible network problems detected - please check the network/DNS settings [icxxman.c

[Thr 6748] *** ERROR => IcmBufFree: MpiFreeBuf failed [icxxplugin.c 1516]

[Thr 6748] IcmConnFreeContext: context 2 released

[Former Member · Accepted solution]

Hi,

> IcmNetCheck: NiAddrToHost(10.0.0.1) took 6 seconds

It seems that you may have a problem with very slow DNS servers in your network....

Regards,

Olivier

[Former Member · Accepted solution]

Make sure the service has been published.

SE80-> utilities-> settings-> Internet Transaction Server->

Publish. choose the Integrated ITS radio button and then hit

enter.

Now we are ready to publish the standard service. Please note

that not only SAPGUI service, there are also two special

services: SYSTEM and IAC need to publish. Service SYSTEM should

always be published correctly - it is required by all services

that make use of SAP Integrated ITS. Service IAC needs to be

published if you want to use services other than WEBGUI (= SAP

GUI for HTML).

Now we make SYSTEM as the example. In transaction SE80 from the

drop down box you see on the left side pane, choose Internet

Service.

Enter SYSTEM in the input field and click display.

You will see the ITS service SYSTEM and its components in a tree

structure. Right click on "SYSTEM" in the tree and click

Publish->Complete Service to publish the service.

Once the publishing is completed the system will issue a message

"Object published successfully; site INTERNAL" .

Follow the same procedure to publish internet service "WEBGUI"

and âu20ACu02DCIACâu20AC also.

Note: Do NOT use the "Publish" button in the main toolbar or the

"Publish" entry in the "Utilities" menu. Both will only publish

the single file currently displayed instead of the complete

service!

[Former Member]

Hi,

Have you checked, if your webgui service is activated or not?

Thanks & Regards,

Manish P Singh