Number Range Issue in Service Desk

[Former Member]

Dears,

I am configuring Service Desk on Solman 7.0.

Configuration is complete but i am facing one strange issue in number range,While creating messages I am finding some numbers missing like after 14,15 number is missing.

Even I also saw first I checked in snro current number 40 then i created message that got created by number 41 and then i just checked in snro current number was 50.

Please suggest what could be the reason that message numbers are not created simentanously.

Shivam Mittal

[Former Member]

Hi Sivam,

my reply could partly answer your question

this no range is also used by services like maintenance optimizer ,..etc.

for eg:

if you create change request in mopz to download a service pack from sap then you can find this request in service desk (in transaction crm_dno_monitor) is assigned with internal number range what you had configured for service desk.

Regards,

Vijay.

[Former Member]

Shivam,

Are you the only one using the service desk crm_order transaction.

Actually if they are other users or urself entering the transaction and coming out without saving it

the no is consumed as it is a transaction.

What you can do is go to spro->solution manager->scenario specific settings->assign action profile to business transaciton type

Choose SLFN if using std...and here remove the early no assignment tick

So now whenver you post a message or press save the button then only....you have a no generated and you can see the messages in crm_dno_monitor.

Because for the earlier one which are not saved no is consumed and they are also not visible.

Hope i clarifiy ur doubt and provided the solution

Pls assign pts.

[Former Member]

Hi Prakhar,

Thanks for the reply.

I did the same as you suggested but still finding number difference between messages.

On alalysis i found that internel number range numbers are inteferingumber in externel number range numbers.

Means Suppost first I create a message by satellite system that use externel numbner range with number 12 then i create 2 messages by notif_create that uses internel number range 51,52 now i again create a extenel number range message then inspite of taking 13 it is taking 15 means if i created 2 internel number messages it created two number difference in extenel number messages.

Please suggest.

Shivam

[Former Member]

Dear Shivam,

You need to have two no ranges internal - for mesg created within Solution manager

external - for mesg coming from satellite system.

Remember whenever a ticket is posted you have 2 parts -

---

one for CRM and other for BASIS

And

Both CRM & BASIS should have internal and external

Ideally Crm internal = Basis External

and crm external = basis internal.

SNRO is used for setting both type of no ranges i.e. CRM and BASIS

Pls assign pts.

Edited by: Prakhar Saxena on Jan 6, 2009 7:43 AM

[Former Member]

Hi Prakhar,

Can you please tell me more about it

Ideally Crm internal = Basis External
and crm external = basis internal.

In SLF1--- I have defined Number range --01

And in SLFN ---Internel Number Range-01

Externel Number range-02

Please suggest.

Shivam