Service Desk Graphics

[Former Member]

Hi All,

I am configuring services desk with SP 15.But when i click on tab Graphics , i am not getting any results.

what may be possible reason ? what need to configure to show graphics result of service desk.

i am very thankful if any one brief a bit about significance of this option, what are things should be display in this option.

Regards

Andrew

[Former Member]

not resolved

[Former Member]

Hi ,

could you please check if the IGS server is OK by the follwing method?

CALL METHOD cl_igs_data=>is_registered_type

EXPORTING

destination = v_rfc_dest

type = cl_igs_chart_engine=>interpreter_type

RECEIVING

rval = l_result

EXCEPTIONS

rfc_communication_error = 1

rfc_system_error = 2

internal_error = 3

OTHERS = 4.

[Former Member]

HI ,

have you configured IGS server ?

Best regards

[Former Member]

Hi Gates ,

How IGS help me in this, and how can i configure it for service Desk graphics ? please suggest.

Andrew

[Former Member]

Hi All,

please suggest .......

Andrew

Edited by: Andrew lee on Jan 7, 2009 12:53 PM

Edited by: Andrew lee on Jan 16, 2009 5:55 AM

[Former Member]

Where do you see the graphics ? in work center or in transaction solar 02?

[Former Member]

Andree

Where you have this tab...can u elaborate more...?

we have graphics tab in solar01/solar02 where we can see the flow of process if we selec the business process then all the individual steps will be shown by the flow associated in graphics tab.

R u asking about it or it is something else...

Pls assign pts.

[Former Member]

Hi ,

This comes under DSWP>solution> Services desk.

in side service desk two tabs ,one for message another for Graphics. inside messages all service desk issue shown but inside Graphics tab not getting any thing.

Regards

Andrew