Failed to authenticate user

[Former Member]

We have installed SAP on Microsoft Windows clustered environment with Oracle on Storage.

While taking offline backup of SAP, we are getting the following error message:

BR0280I BRBACKUP time stamp: 2008-12-31 01.02.13
BR0307I Shutting down database instance PRD ...
BR0278E Command output of 'FSCMD OFFLINERESOURCE PRD.WORLD /CLUSTER=SAPCLUSTER /OFFLINE=IMMEDIATE /USER=PRDADM /DOMAIN=PARLEAGRO /PWD=*********
Failed to connect to Oracle Services for MSCS on cluster SAPCLUSTER**
FS-10211: Failed to authenticate user PRDADM.  The user must have Administrator privileges on all cluster nodes**BR0280I BRBACKUP time stamp: 2008-12-31 01.02.36
BR0279E Return code from 'FSCMD OFFLINERESOURCE PRD.WORLD /CLUSTER=SAPCLUSTER /OFFLINE=IMMEDIATE /USER=PRDADM /DOMAIN=PARLEAGRO /PWD=*********
BR0309E Shutdown of database instance PRD failed
BR0056I End of database backup: bdzpbrcw.aft 2008-12-31 01.02.36
BR0280I BRBACKUP time stamp: 2008-12-31 01.02.36
BR0054I BRBACKUP terminated with errors

[Former Member · Accepted solution]

Hi,

Please, check if user PRDADM is assigned to the local administrators group on both nodes of the cluster. If not, please include it to this OS group. Also ensure the relevant Oracle services are running.

Cheers

[Former Member]

The users are defined under Microsoft ADS and PRDADM is a defined in AD and has been assigned the Administrative privileges. This user is defined in both the servers.

Also the Microsoft Windows cluster that we have setup is a Active-Passive cluster.