on 12-29-2008 12:20 PM
DEAR FRIENDS
WHAT IS CUSTOMER SERVICE
HOW WE CAN DO CONFIGUR IT
THANKS
ARUN
Hi,
You can access to the following address:
http://help.sap.com/saphelp_470/helpdata/en/dd/560402545a11d1a7020000e829fd11/frameset.htm
http://help.sap.com/printdocu/core/Print46c/en/data/pdf/SDSLSOASCO/SDSLSOASCO.pdf
Hope can help you!
Good luck
Tao
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The customer service takes care of services after the product has been sold to the customer. ex: (once the the hero honda bike is sold ,the service of the bike will be processed using the customer service module)
Customer Service enables you to plan and manage a wide range of service scenarios. It includes functions for processing:
Service notifications
Warranties
Service orders
Service contracts
Service quotations
Repair orders
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