Solved: Custom Paper Size & Orientation Problem

Former Member · ‎12-29-2008

Hi all,

I want to print a receipt using Crystal Report 2008 (Service Pack 1). Receipt size is 8.5 x 5.5. I checked +Dissociate Formatting Page Size and Printer Paper Size' and set the Horizontal and Vertical sizes. But the problem is, Orientation is automatically set to Landscape. But I want to set it to Portrait.

I noticed that even if you selected predefine paper size with Width is greater than Height, IDE automatically set it to Landscape. If we change Landscape to Portrait then the Width and Height will be swapped.

Programally I set the orientation like this :

rps.PrintOptions.PaperOrientation = PaperOrientation.Portrait

. But it didn't solve the program.

Please tell he how to print with paper size 8.5 x 5.5 as portrait?

Former Member · ‎12-29-2008

Hi,

Try this code -


boReportDocument.Load(Server.MapPath("CrystalReport.rpt")); 
        PrintOptions boPrintOptions = boReportDocument.PrintOptions; 
 
        // The paper size used for this report is  '14x7'.
 
      System.Drawing.Printing.PrinterSettings oPrinterSettings = new       System.Drawing.Printing.PrinterSettings(); 
        oPrinterSettings.PrinterName = "     "; 
        
        foreach (System.Drawing.Printing.PaperSize oPaperSize in oPrinterSettings.PaperSizes) 
        { 
            if ("14x7" == oPaperSize.PaperName) 
            {                
                boPrintOptions.PaperSize = (CrystalDecisions.Shared.PaperSize) oPaperSize.RawKind; 
                break; 
         } 
            
        } 
        CrystalReportViewer1.ReportSource = boReportDocument;

Hope this will help!!

Regards!!

Amit

Former Member · ‎08-05-2010

For point of clarification, I think what Don is saying is

"Disassociate Formatting Page Size and Printer Page Size " should be Unchecked. Ken had pointed this out earlier in the Thread on July 12th in regards to the previous attempt at the fix. I haven't had a chance to test this, yet, but will extremely soon.

Thanks,

Jim

Former Member · ‎07-28-2010

We are yet another software company that includes Crystal in it's resalable package as the software that produces both reports and forms. We have been integrating Crystal into our product since before Crystal Reports 8.5 and moved to CR 2008 since it's initial release.

Count us among the group that is affected by the Crystal Label bug in CR 2008. We have integrated our Crystal into the package using the .NET SDK. All reports and forms are designed using the full Crystal Reports 2008 Developer and sent to our clients along with the run time as we also participate in the Developer Advantage program. Our client base is Wholesale Distributors so you can well imagine the issues we have been having with this bug in our clients warehouses, wireless warehouses, etc. as we deal with all kinds of printer models and makes. Our stated, supported printer is the Zebra line (desktop, belt printers, etc.) but we have seen the same issue in Datamax printers at the very least. We have used every work around we can find, but the time and effort that it has taken in terms of people in support, technical consulting, developement, installation consulting and management for this one issue is a little overwhelming. As software developers ourselves, we understand the priority juggling that goes on at any software company, but it has been 2 years for this one, well known, well documented issue.

Normally, I would just continue to 'watch' this thread as many people have already said so much about this one issue, but if what you need is more people saying they are affected to get this resolved, then count us in as one more company with a software product impacted by this seemingly 'harmless' bug. I even can't believe the cost of this one bug in terms of real time, real frustration, and damage to credibility that this has produced. As it has been said over and over again, you have continually promised a solution. All we are asking is that the solution that was promised be delivered. Clearly it needs to be in the developer and the integration products, otherwise I don't see how that would be a 'fix'.

We are all awaiting your promised response.

Thanks,

Jim

Former Member · ‎04-28-2010

Hello,

I have the same problems as Jim.

I want to print a label with a height of 5cm on a label printer which cuts after each page. The label material has a width of 7cm.

So I defined a paper of 7x5cm, Portrait,

Directly from CR: Preview OK, Printing OK.

From our .NET app: Preview OK, Printing: Not OK (Printout is turned 90 degrees to the left, same result when printing from the preview or printing directly without preview)

I made a 2nd test with a label length of 10cm:

Now everything works fine, but this is not what I need.

3rd test: I tried to print the 10cm label on the 5cm paper:

The label was scaled to fit on the 5cm. So I can't use this.

4th test: I checked the "Dissociate paper" option (in German: Formatierung von Seitengröße und Druckerpapiergröße aufheben)

Result: Same as 1st test.

I'm working with CR2008/SP2, Win7, .NET 2.0

I tried 2 different label printers with 2 different drivers with the same result, so I don't think that it's a matter of the printer driver.

1. TSC TTP 246M

2. Zebra Z4M Plus

This has worked with CR11.5 (R2), the problem is new in CR2008.

I my eyes, this is a bug in CR.

I need a solution for this, because I can't go back to CR 11.5 because CR 2008 solved two other problems we had with CR 11.5.

Stephan

Former Member · ‎03-05-2010

This solution doesn't work for me.

I have a format with 20 cm width and 10 cm height, that shoud be printed in a dotmatrix printer.

In the page options for the report I have unchecked " Dissociate Page Size And Printer Paper Size" and I have indicated the PAPERNAME corresponding to the custom paper size mentioned above.

In VB.NET


Dim FormID As Integer = printer.IndiceTamañoPapel(wRS.Fields.Item("PAPERSIZE").Value, gPRINTERNAME)
 If FormID > 0 Then
        gREPORT.PrintOptions.DissociatePageSizeAndPrinterPaperSize = True
        gREPORT.PrintOptions.PaperOrientation = PaperOrientation.Portrait
        gREPORT.PrintOptions.PaperSize = CType(FormID, CrystalDecisions.Shared.PaperSize)
End If

I have tried with many options in Paperorientation (Default, portrait and landscape)

Thank you

Blas

Former Member · ‎03-05-2010

So does FP4 allow us to print Portrait orientation on labels that have WIDTH > HEIGHT?

Former Member · ‎03-04-2010

Is there any scheduled fix to solve this issue?

When our customers have custom paper sizes that are more widht than height, and they have matrix printers, we are installing CR XI, that works fine.

Former Member · ‎12-21-2009

Hi all,

I have the same problem. I have tried everything I can come up with but no luck. I'm trying to print a 3x1 label and it won't turn landscape no matter what I do. I am uning ReportDocument with 12.1 SP2. My old software works fine with the RDC control.

former_member11696 · ‎05-14-2009

Wait for the next Service Pack or purchase a case on line to get a dedicated Support Engineer working on the issue

Former Member · ‎04-01-2009

Still I didn't get the valid answer. Problem is still remaining

Former Member · ‎01-05-2009

Hi Shweta,

Thanks for your comments. I worked with Dissociate paper... option. But it didn't solve the problem :(.

I have installed Crystal Report 2008 with SP 1. Problem is even in CR design view, when we change the Page Size, if width is greater than the height, it will automatically select Landscape option. If we set orientation to Portrait again, then the Height and Width will be swap.

So still there is no way to print a Paper which is having the paper Width is greater than the paper (Eg. Height as Portrait (Eg. 8.5 x 5.5 as Portrait).

Former Member · ‎01-05-2009

Hi,

See if this helps :

[http://msdn.microsoft.com/en-us/library/system.drawing.printing.papersize.aspx]

Try this, Open up the report in Crystal Designer and select Page setup and check off Dissociate paper...

With SP1 installed you can check that option off.

Regards,

Shweta

Custom Paper Size & Orientation Problem

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