There is an invoice which is made for nearly 7 deliveries. after the invoice is made and the payment is cleared, the invoice is cancelled. how is this possible? can you please suggest?
Check with your fI consultant whether the amount/ document created during the posting of against the customer invoice has been cancelled or reversed. If that is done then the customer line item for that invoice will be open and as it is open you can cancell the document.
If the document cleared are reversed, then we can certainly cancel the invoice and reverse the PGI. Check if any of your end user or core user who has the authorization for canceling / reversing the posting has reversed the posting.
Since the reversal of postings are done, the line items will be in open status and cud be cancelled.
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