Quality Notification Action Box functions

[former_member608385]

Dear SAPians,

We are handling customer complants thru 'Quality Notification' Type 'Q1'. I want to handle the return rejected quantity thru Notifications. Now i want to know the complete process including Customization activities that how can i map it?

Regards.

[former_member186399 · Accepted solution]

Dear Atul

I have mentioned in my post that you have to use an order type which has the sales document identifier "F" or "G". Then only this will work. get in touch with SD consultant and create an order type

Regards

Gajesh

[former_member186399]

Hello Attul

PLease go through the document available in the config

SPRO > Quality management> quality notification > using notification > Process customer repair order

The standard setting is already available in Q1 notification.Activate the inspection type in MM02

1) Create notification with necessary inputs. click on create repair order . Enter an order type that has the sales document identifier "F" or "G".

2) Sales order will get created once you save the notification

3) Do the goods movement against the repair order

4) record usage decision

Regards

gajesh

[former_member608385]

Dear Gajesh,

My pointwise findings are as follows :

1. I have maintained the inspection type '06' & '10' in MM02 for the material.

2. When i am creating the repair order against the order type 'RE' (Returns) or 'ZRKP' (Custom Order type) then system is throwing an error massage 'Order type RE does not have the sales doc.identifier "repair".

Please help that how can i proceed.

Regards.