Overall Processing status for Service Order is incorrect

[Former Member]

On Service order the overall processing status is incorrect at the header. It remains in status Being Processed even though it is fully processed. Any suggestions on where to look?

[Former Member]

Hi,

Our service is where the customer sends back the goods to the plant.

Service sales order --> Returns delivery for returned good for service --> Service Order --> LF delv to send the serviced good back to the customer.

[Former Member]

The service order is done via VA01. My returns delivery (LR) has overall status Complete, the outbound delivery (LF) has overall status Complete but yet the Sales order still has overall status of Being Processed. It appears that the overall status of the first line is still sittig in Being processed. Where do I look in config to see the rules around processing / overall status?

[reazuddin_md]

Can you elaborate a bit more.

starting from creation of service order to outbound delivery.

as per my understanding, if you want to do service order process with goods movement.

In our current client, we are planning to do in below method:

Customer requests for the service, this service is done in 2 ways,

1- Service at customer site

2- service from plant

in First case, service request will be created from VA01- order related billing. Technician will be sent to customer site along with the spare parts,with ref to this order. Once job is done.Technician will get acknowledgement from customer. Once technicians submit this , then authorized person will remove the billing block from service order, do issue invoice.

Service order is copy of OR w/o delivery & with order related billing,inlcuding billing block in OR type.

Fine tune the relevant settings in config.

2-Service from Plant,

Create service request, is copy of RE, inward the matererial with PGR. once jobwork is done, create Confirm Service order ( copy of OR ) with ref to above Service Req, create outbound delivery-PGI & Invoice.

Hope it helps,

Thought of others in similar scenario with any difference will be really helpful.

[Former Member]

Hello,

If the order type is a sales order to VA02, input the order number, go to the document flow.

Othrwise, go to VA03 --> Order --> Environemnt --> Status Overview. You may see the header and item statuses. From here it is easy to track the subsequent documents.

Prase

[Former Member]

Hi Vicky

Status of Service order show being processed means there should be some services / item might be still to be deliverd or blocked for processing ,

You may go one by one in each doc & try to analyse the open items.

Hope it helps

Saurabh

[Former Member]

What do you mean by fully processed - which steps did you complete for that? And are you talking about service order maintainable by tcode IW32 or something else?