on 12-18-2008 8:54 AM
We are doing the configuration for Issue management in SM2.
The problem that we have come across is that the email is not being sent to the processor when the issue is saved.
Is there a way to activate the notification/workflow process?
change the status and then save the message. also check the start condition of the action profile and seet the log of the issue in transaction field for any discrepency....
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Hi,
Please provide the action log.
Open the issue in CRMD_ORDER go to tab Actions, Click on the actions then click action log.
Feel free to revert back.
--Ragu
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