Sending SMS from the PPF action

[Former Member]

Hi ,

After the Service Message is raised we are sending mails to specific groups if the priority is Very High , we achieved this from the PPF action with specific Smartforms mail for Start Condition maintained .

Now we want to extend this functionality for sending the SMS text message for the particular group of people.

Can anyone advise on this how we can achieve this functionality for Sending SMS from the PPF action control.

Thanks in advance

Regards,

Amar Kamat

[Former Member]

As far as I know, CRM has the feature to send SMS, you can take a look at the related document.

Another tay is that , in the ABAP, you can call web service and url link. As far as I know, send SMS is only need to use a url link provided by SP. So it's not difficult to realize.

Of course, you need to create your own PPF action.

[Former Member]

Hi Gates,

can you pls provide me the document on how to send SMS from CRM ?

[Former Member]

Hi Amar,

There are a lot of documents there

for example

https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/641cdb90-0201-0010-4286-b6605cb2...

You can search on SDN. However, you need to contact with your local sp. THE MAJOR interface is not at SAP but at SP.

For example, a sp will provide you with a link to send a message

http://abc.wodoarf.com/?mobile_num = ... &messagetext=.....

Or they will provide you with a jar file . Then you can use JCO.

Regards,

Gates