Alerts problem

[former_member1275317]

Hi,

I have problem with Alerts in QA envir. Its working properly in DEV environment the same configuration has been moved to QA. But it is not working properly i'm getting the alerts for error messages. Here problem is it shows the same error message for all alerts in Alert Inbox irrespective of INTERFACE name.

For this i have checked the Cache. In CPACache i found below message on

- <CacheRefreshError>

<EngineType>AE</EngineType>

<EngineName>af.qp1.qappi01</EngineName>

<RefreshMode>C</RefreshMode>

- <GlobalError>

<Message>CPA Cache not updated with directory data.</Message>

<Trace>com.sap.aii.af.service.cpa.impl.exception.CPADirectoryCacheException: Couldn't open Directory URL (httpxxxxxxxxx/dir/hmi_cache_refresh_service/ext?method=CacheRefresh&mode=C&consumer=af.qp1.qappi01), due to: HTTP 503: Not Ready at com.sap.aii.af.service.cpa.impl.cache.directory.DirectoryAccess.getDataFromDirectory(DirectoryAccess.java:383) at

Jst letme know is this related to Cache error or do i need check anywhere to rectify this alerts problem.

Regards,

Deep.

[prateek · Accepted solution]

First of all this is not an Alert related problem.

The problem is with the cache refresh service. Check in visual admin -> service -> deploy -> restart com.sap.aii.af.cpa.app.

Or you may check for JCo RFC Provider service increase in number of processes.

Regards,

Prateek

[former_member1275317 · Accepted solution]

Hi Prateek,

Thanks for ur reply.I would check it out.

But whenever i reprocess the error message in QA environment it creates 15 same alert messages irrespective of interface name. How these 15 messges can happen at a time.

Regards,

Deep.

[former_member1275317 · Accepted solution]

Hi,

Any update on this....I didn't find any solution...

Regards,

Deep

[Former Member]

Hi

code 5xx is Server Error

The server failed to fulfill an apparently valid request.

Response status codes beginning with the digit "5" indicate cases in which the server is aware that it has erred or is incapable of performing the request. Except when responding to a HEAD request, the server SHOULD include an entity containing an explanation of the error situation, and whether it is a temporary or permanent condition. User agents SHOULD display any included entity to the user. These response codes are applicable to any request method.

Error code 503 stands for Service Unavailable

Check in visual admin -> service -> deploy -> restart com.sap.aii.af.cpa.app.

and start this service

make a full cache refresh and your alert will work

for more details on error code follow the link

http://www.web-cache.com/Writings/http-status-codes.html

http://www.w3.org/Protocols/rfc2616/rfc2616-sec10.html

http://www.helpwithpcs.com/courses/html/html_http_status_codes.htm

Regards

sandeep sharma