No work item found

[Former Member]

Hi Experts,

We have implemented SRM version 4.0 with ECC 5

We have activated the the Shopping cart workflow and BADI BBP_WFL_APPROV_BADI.

However, when we are creating a shopping cart in the approval preview it is showing the name of the approver but the approver does not receive any work item

In bbp_PD we have an message - no workitem found system is not transffereing the workitem to the agent inbox

It is showing the approver's name in the Approval Preview but when the manager logs in the system to approve the workitem, does not find the same .

Can any one throw light.

Thanks

Nimish Sheth

[Former Member · Accepted solution]

Hi,

Kindly check on the following for your Workflow:-

1> WF is activated or not.

2> what are the start conditions and event for the WF.

3> Binding between the WF container and Event Containers - should be Active.

4> Agent Assigned to the Workitem that should not be a background process.

5> Event Linkage in Start Conditions of the WF are active or not.

6> check the WF log, to determine where the WF is stuck

Please check these and revert.

Regards,

Kanika

[Former Member]

Hi,

I hope you are using nstep BADI workflow. Did you write any abap code attached to it to determine the approver agents?

What is your SWI1 ( workitem) says?

Please check if your workflow hangs after it determines the agent. This you can see in SWI1 and go to SWDD or SWUD and test the WF.

Good luck.

Best regards,

Sridhar

[saumya_govil]

Hi Nimish,

Is the issue resolved?

Regards,

Saumya

[Former Member]

Hi,

Retrigger the workflow using T.Code : SWUE

Enter the object category: BOR object type

Enter the object type : BUS2121

Event Saved

Click object key: enter the Shopping cart no

Now check whether the workflow is trigerred or not

G.Ganesh Kumar

[saumya_govil]

Hi Nimish,

Check at the time of executing the workflow if the value of the approver is being picked or not.

Debug your workflow and check if the value is being passed to it or not.

Also state whether you have a business object associated with this workflow.

If yes, check if the value of the approver is being fetched in the BO.

Regards,

Saumya