Error on Service Desk Configuration

[Former Member]

HI,

While configuring Solman 4.0 for service desk(sp9 patch level). i am getting error

"Because of error 513, no message was created in Support Desk System". in satellite server.

I already config below thing in system:

No. range in Solman

BCOS_CUST table entry

BACK RFC in Satellite with user having Role to create Msg in solman.but in sprocheck number range for service desk messageSLF1--goto-details-on transaction numebring i gave int.No.Range No-1,when iam giving Ext.No.Range NO-2 its not taking.

guide me for to resolve the error.

Thanku

[Former Member · Accepted solution]

Hi,

You need to check several things.

For example sppfcadm ' in the notif_create, set parameter to SLFN or your customized transaction type.

For

You need the follwing role.

SAP_SUPPDESK_CREATE

SAP_SV_FDB_NOTIF_BC_CREATE

After that please check the following authorization objects in the

PFCG:

SAP_SV_FDB_NOTIF_BC_CREATE

Cross-application Authorization Objects

- Follow-Up Functions for Notifications

Notification Type: SLF1 (Assign the value SLF1!!!!)

SAP_SUPPDESK_CREATE

CRM component:

- CRM Component

Authorization Object CRM Order - Visibility in Org. Model

Business Transaction Type: SLFN (this was missing)!!!!

you have to maintain the SLFN.

You also need to check you rfc connection 'NONE' to create a basic notification.

If this still can not work.Please search note for 513 error. It's a common error.

By the way , sp9 is too low. If you'd like , you can upgrade to SP17.

Best regards,

[Former Member]

Hi,

Fo Basis notification of transaction type SLF1, tcode DNO_CUST01 to assign the message categories to the number ranges.

Note that the number range for the ABA notification is 12-characters in length. To make the

number range compatible with the CRM service transaction, insert 2 zeros at the beginning.

For support desk transaction type SLFN, tcode CRMC_NR_RA_SERVICE..

Define internal and external number ranges. Intervals must correspond to the

intervals of the basic notification (ABA notification), otherwise the numbers may not

be identical.

assign pts if helpful.

revert back if u still have problem...

regards,

mahantesh