Mail not getting triggerred from Alerts in PI 7.1

[Former Member]

Dear Freinds,

We have created alert categories and based on that created numbers of alert rules. Alerts are getting triggered and we recieve them in the Alert Inbox. We have also maintained user id's in Fixed Reciepents. But we want the same to go to email based on the user profile.

Please let us know what has to be done in order to recieve email as soon as alerts are getting triggered.

Thanks & Regards

John

[Former Member]

Since mails coming to alert inbox, for mail do only these steps..it ll be done.

a) In SU01 -- Assign the Email ID for the Recipient of the ALERT.

b)In , RWB>ALERT INBOX> PERSONALIZATION--> Time Independent Delivery and Email are selected.

[Former Member]

Hi Kroninjer,

To send an EMAIL, assign an EMAIL ID to the corresponding user in the transaction SU01 and then set up SCOT and you can send emails when the ALERT is triggered..

Once you have configure Alerts, you will get the Alerts into ALERT INBOX in RWB of the user. To also get the email, the following needs to be done,

1. In SU01 -- Assign the Email ID for the Recipient of the ALERT.

2. In , RWB>ALERT INBOX> PERSONALIZATION--> Time Independent Delivery and Email are selected.

3. Finally, SCOT needs to be set up to send Emails. Check this for the same. You can ask your BASIS team to do this step.

http://help.sap.com/saphelp_nw04/helpdata/en/23/1edf098ea211d2b47300609419ed29/frameset.htm

Also, In ALRTCATDEF, go to SETTINGS--> CONFIGURATION. By default, the option selected is INTERNAL PROCESSING. Select the option SMTP FORWARDING AS XML and give the email id. This will enable you to send an email alert whenever an error occurs in XI.

4) Notes:

750287 XI 3.0 Runtime Workbench: Alert configuration does not start

768456 Troubleshooting Runtime Workbench XI 3.0

813703 XI RWB alert configuration is incompletely displayed

840849 XI 3.0 Runtime Workbench: SSO2 is not active in this system

824039 XI30 Runtime Workbench: Display of XI alerts in CCMS

0000906044 XI30 Alerting: Wrong hostname in the URL of the XI Alert

0000905896 XI30 Alerting: Message without recipient creates no alert

0000904825 Synchronous message processing: Error in CCMS connection

0000902022 XI30 Alertrule insensitive to Receiver Interface

0000882215 XI 3.0 Runtime Wkbnch: Java Adaptr does not generate alerts

0000876546 XI 3.0 Runtime Workbench: Missing alerts

0000870232 XI 3.0 Runtime Workbench: New Alerting functionality

But start with this one!!!

913858 XI3.0 Alerting: Troubleshooting

Hope all these will help you.....Though assuming that you have configured alerts correctly it should work as it worked for me :-).

Regards,

[former_member200962]

Hi,

If you want to send an alert message as an email then you have to use the receiver mail adapter which will send the alert message to the configured mail-id....for more info:

http://www.riyaz.net/blog/xipi-sending-emails-using-xi-mail-adapter/

http://saptechnical.com/Tutorials/XI/IDoctoMail/demo.htm

Regards,

Abhishek.

[Former Member]

Hi,

We need to recieve email based on user profile maintained SU01. Inspite of our basis team doing the necessary configurations in SCOT we are unable to recieve any emails.

Kindly suggest.

Thanks & Regards

John