SAP Licensing Issue
One of customer purchased SAP licenses from one authorised vendor and getting implementation done from other authorised vendor.
The vendor from whom licenses were purchased didnot pay full payment to SAP but collected payment from the customer and utilized for his need. As a result, temporary license has expired and the customer is heldup. The implementation team cannot do any work at present.
What if the vendor is unable to pay to SAP. Is there any liability on SAP. Whom to contact in SAP?
What is alternative left to customer now.