Credit note against DP91

[Former Member]

Hi,

I have created the debit memo request with DP91 for hardware assets reimbursement and also done the billing for that.But now customer wants credit note for that invoice.

So I want to know that what is the process and configuration to generate the credit note against above invoice.Please reply ASAP.

Regards

Prabudh

[Former Member]

Hi there,

Why do you have to create a debit memo requets? Is there any price change or wrong price charged to the customer?

In that case you can create a invoice correction request. Then as per the result,system willl raise a credit memo if the total value is +ve & debit memo if the todal value is -ve.

As of now, you will have to cancel the billing doc & recreate a new 1.

By the way what is DP9?

Regards,

Sivanand