FM And tables for Ticket creation in solution manager

[Former Member]

Hi Experts ,

I am new to solution manager . I am developing web dynpro screens for for ticket creation .

Ticket creation :: i am developing screen for ticket creation .my screen contains

subject line , status , service categery , role , enq channel , description , reporting employee , employee concerned , support team , message processor, attachments , priority , target date .

i found FM notification_create for this . but after analysing that i am thinking i cant use that FM . because it is not containig all the fields that i am having in my screen .

so can you suggest any FM or BAPI wotch contains all the inputs that my screen having .

thanks in advance

vijay

[Former Member]

Hi Vijay,

why you want to create your own web dynpro application?

There is an already existing Web Dynpro Component ags_work_incident_create, you can use that component to create a ticket.

If you want to create a ticket by your own, please refer to the following class

CL_DSMOP_BSP_NOTI_MODEL

Regards,

[Former Member]

Hi ,

I checked that class. it is having one method MSG_SUBMIT for creating message .

but it is having only few import parameters . but my screeen have more fields to import .

can you suggest any other method or FM for message creation .

thanks

vijay

[Former Member]

Hi Setus,

The class including the following public attribute which is used to submit message. I believe all the information you need is included. If not, please tell me which information you need and I can give you more suggestion.

data MR_IS_AUTHORIZED type DSWPDBOOLEAN read-only .

data MR_VALID_PRIORITIES type DSMOPTMSGPRIO read-only .

data MT_ATTACHMENTS type DSMOPTMSGATTACH .

data MT_COMPONENTS type DSWPW3QUERY .

data MT_CRM_BPROCS type TIHTTPNVP .

data MT_CRM_CATEGORIES type TIHTTPNVP .

data MT_CRM_IBASE type TIHTTPNVP .

data MT_CRM_PROJECTS type TIHTTPNVP .

data MT_CRM_REPORTERS type TIHTTPNVP .

data MT_CRM_RESPONSIBLE type TIHTTPNVP .

data MT_CRM_SACHVERHALT type TIHTTPNVP .

data MT_CRM_SOLUTIONS type TIHTTPNVP .

data MT_CRM_SYSTEM_CLIENTS type TIHTTPNVP .

data MT_INITIAL_QUERY_STRING type TIHTTPNVP .

data MT_RETURN type DSMOPTMSGRET read-only .

data M_ADVANCED_ON type CHAR1 .

data M_CATEGORY_FAILED type DSWPDBOOLEAN .

data M_COMPONENT type BCOS_COMP .

data M_COMPONENT_FAILED type DSWPDBOOLEAN .

data M_CONTEXT type DSWPDITFTEXT .

data M_CRM_BPROC_SELECTED type STRING .

data M_CRM_CATEGORY_SELECTED type STRING .

data M_CRM_IBASE_DBID_SELECTED type DSWPDDBID .

data M_CRM_IBASE_DESC_SELECTED type DSWPDTEXT40 .

data M_CRM_IBASE_INSTNO_SELECTED type DSWPDINSTNO .

data M_CRM_IBASE_MANDT_SELECTED type MANDT .

data M_CRM_IBASE_SELECTED type STRING .

data M_CRM_PROJECT_SELECTED type STRING .

data M_CRM_REPORTER_SELECTED type STRING .

data M_CRM_RESPONSIBLE_SELECTED type STRING .

data M_CRM_SACHVERHALT_SELECTED type STRING .

data M_CRM_SOLUTION_SELECTED type STRING .

data M_ERROR_CRITICAL type DSWPDBOOLEAN .

data M_ERROR_FLAG type CHAR1 .

data M_ERROR_MESSAGE type STRING .

data M_INIT_FROM_URL_FLAG type DSWPDBOOLEAN .

data M_MESSAGE_LIST_HIDE type DSWPDBOOLEAN .

data M_MSG_COMPONENT_INVALID type DSWPDBOOLEAN .

data M_MSG_LONG_TEXT type STRING .

data M_MSG_SHORT_TEXT type TEXT60 .

data M_MSG_SHORT_TEXT_INVALID type DSWPDBOOLEAN .

data M_PRIORITY type CHAR1 .

data M_PROCESS_FAILED type DSWPDBOOLEAN .

data M_PROJECT_FAILED type DSWPDBOOLEAN .

data M_REPORTER_FAILED type DSWPDBOOLEAN .

data M_RESPONSIBLE_FAILED type DSWPDBOOLEAN .

data M_RFC_SYSTEM_MESS type DSWPDTEXT128 .

data M_SACHVERHALT_FAILED type DSWPDBOOLEAN .

data M_SEARCH_ON type CHAR1 .

data M_SOLUTION_FAILED type DSWPDBOOLEAN .

data M_STATUS_MESSAGE type STRING .

data M_SUCCESS_FLAG type CHAR1 .

data M_USER_ID type SYUNAME .

Best regards,