Service Desk Config.

[Former Member]

Hi Experts,

Can any one please let me know flow of configuration for services desk.(steps for doing activity in sequential way)In which flow i start configuring Service desk, highly appreciable if anyone help with any handmade documentation.

I am stuck to understand Flow of Configuration.I have Solman 7.0 wd sp 15.

Also please let me know how can any user updates ther tickets if any further information req.(otherthen solman login if possible).

Thanks

Andrew.

[Former Member]

Config. through SPRO

[markus_doehr2]

>

> Hi Experts,

>

> Can any one please let me know flow of configuration for services desk.(steps for doing activity in sequential way)In which flow i start configuring Service desk, highly appreciable if anyone help with any handmade documentation.

Follow http://service.sap.com/rkt-solman

Lots of tutor files and documentation is there how to set that up.

> I am stuck to understand Flow of Configuration.I have Solman 7.0 wd sp 15.

> Also please let me know how can any user updates ther tickets if any further information req.(otherthen solman login if possible).

Workcenters (and hence a user logon) is required.

Markus

[Former Member]

Markus,

Yes , there is lots of doc on specified URL. but i am not getting a document having details of activity flow,

i appreciate if you provide either exact URL or some documents.

Thanks

Andrew

[markus_doehr2]

http://service.sap.com/rkt-solman

--> Solution Manager 7.0

--> Technology Consultants & System Administrators

that is the start.

Do you already went through SPRO and the basic configurations? This is necessary before you can start.

Markus

[Former Member]

Markus,

I am not getting any good stuff In RKT for service desk. Can you please help me with more details.

Thanks\

Andrew

[markus_doehr2]

The service desk is based on CRM customzing, that is predelivered (by executing the SPRO functions). Again the question: did you already do the customizing?

If you want to change the default you need CRM knowledge or do "try-and-error".

Markus