Populate the Support Team based on the Message Processors Org Unit

[Former Member]

We are using the Service Desk and using the SLFN transaction to create tickets.

At the moment we populate the Message Processor and Support Team fields manually.

Is there a way that when the Business Partner is entered into Message Processor field that the Support Team (Organizational Unit) that this person is a member of is automatically entered into the Support Team field.

When we setup the organization structure we have defined these relationships so is it possible to utilize this?

Thanks

Simon

[Former Member · Accepted solution]

Hi,

Pls check this blog..

Pls assign pts.

[Former Member · Accepted solution]

Hi - this is a useful document, buy my issue is slightly different - I need the support team populating from the business partner selected in the Message Processor field.

Thanks

Simon