Email being sent to Processors in issue Management

[Former Member]

Hello -

We are doing the configuration for Issue management in SM2.

The problem that we have come across is that the email is not being sent to the processor when the issue is saved.

Is there a way to activate the notification/workflow process?

Thanks for your help

Nadine

[Former Member]

Hi nadine,

The easiest way for email notification is to first create a action profile in transaction SPPFCADM ,or u can also navigate from the SPRO ,then create and action in this profile ,u will copy standard email actions for ur requirement ,and then in the conditions mention when the mail has to be sent and to which partner function ,let me know in case of any doubt

regards

Praveen

[Former Member]

goto this link for step by step guide..

regards,

Dhiraj

[Former Member]

Hello -

Thanks for the link.

It mentions that it applies to type SLFN messages

I am working with SLFI type messages.

Does it still apply?

Please let me know

Thanks

[Former Member]

Hi

firstly you can see standard action profile SLFI in Tcode crmc_action_def and can define action definition accordingly.

After that you have to configure it in Tcode crmc_action_conf and put start condition there and SAP user or distribution list in Processing details to whom mail will be sent.

Let me knw if need more info

[Former Member]

Hi

I am not sure how to complete the configuration described.

Is there a "how to" document on the right steps to follow

Thank you!

[Former Member]

Nadine,

Sending email in SolMan Service Desk is triggered by actions.

Actions can be defined in TA SPPFCADM and then choose CRM_ORDER.

On service.sap.com/rkt-solman you can find an OKP that describes the configuration of automatic e-mail.

Best regards,

Roel

[Former Member]

Hi -

can you please be more specific as to what OKP I can find the information in?

Thanks

[Former Member]

Nadine,

The Tutor can be found in note 691303.

Best regards,

Roel